Senior Commercial Manager

Job description

Job Title

Senior Commercial Manager

Job Description

Join our team as a Senior Commercial Manager and play a key role in defining, executing, measuring, and continuously improving the commercial plans that support the delivery of our goals within your assigned sales channel. You'll work across the full portfolio of products and programmes sold to and used by our customers and partners within that channel.

Key Selling Points

• High-profile role with significant stakeholder exposure.
• Opportunity to influence commercial strategy and decision-making.
• Acts as a trusted advisor to leaders across the business.
• Combines strategic planning with operational execution.
• Ability to shape and improve commercial performance.
• Opportunity to make a visible impact across multiple business functions.

Location: Newcastle
Hybrid - 3 days in office

Key Responsibilities

• Build, and review monthly, the commercial funnels based on the Growth & Win Plans that forecast the key commercial metrics (including units, £ACV, £ARR) we expect to achieve and outlines the assumptions made; by GTM and Product.
• Lead the daily, weekly and monthly review of performance vs. the commercial forecast: that identifies the root causes of performance and the opportunities to improve; enabling highly effective performance review discussions.
• Own, and continuously update, the commercial risks and opportunities log: to provide a real time view of future performance risks and improvement opportunities; enabling highly accurate commercial forecasts and discussions.
• Understand the customer base (volumes, movements, new adds, churn etc) and proactively manage planned customer contacts: to enable optimised delivery of the commercial forecast.
• Own the promotions plan (within strategy set by PMM) and lead the execution of all pricing and promotion activities: to both enable optimised delivery of the commercial forecast and to ensure pricing and promotion activities are executed to plan and quality.
• Work closely with the SSG team on migration and EOL plans
• Designs, builds, operates, and continuously improves strong, robust, structured and simple processes that underpin customer and commercial planning

Skills

• Proven experience in customer/commercial planning and development
• Strong track record of building and operating robust processes
• Strong track record of building growth strategies and plans - and effectively executing these across multi-functional teams to achieve strong results
• Excellent people leadership skills - able to instil trust, belief, and confidence in a distributed team
• Continually thinking outside the box and looking for additionally revenue opportunities
• Thrives when working in a matrix environment, where colleagues need to be supported, driven, influenced to deliver even bigger results
• Strong communication and writing skills in English and ability to work across business lines, presenting to senior leadership and at different levels of management.
• Ability to take large data sets & deliver recommendations & insights
• Strong team player with proven ability to lead through influence.
• Proven skills managing multiple projects with very tight deadlines.

Benefits? We have plenty...

• Video: https://www.youtube.com/watch?v=TCMtTYUUiuU
• Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
• 25 days of paid annual leave with the option to buy up to another 5 days • 8 bank holiday days
• Paid 5 days yearly to volunteer through our Sage Foundation
• 50% income protection • Holiday buy + sell
• Comprehensive health, dental, and vision coverage • Work away scheme for up to 10 weeks a year
• Ongoing training and professional development • Hybrid working
• Healthy Mind app membership • Access to various helpful memberships for finances, health and wellbeing

#LI-VK1

Function

Customer Operations

Country

United Kingdom

Office Location

Newcastle

Work Place type

Hybrid

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Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/
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We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at [email protected] .
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