ServiceNow Technical Consultant

Job description

Are you ready to contribute to the digital transformation of the UK's most critical national programs? Sopra Steria, a leader in the Aerospace, Defence, and Security sector, is rapidly growing its capabilities and seeking a dedicated individual to join our team as a ServiceNow Technical Consultant.

Our ADS business is at the forefront of crafting, developing, and deploying digital solutions that bring new capabilities and enduring business value to clients in both the public and private sectors. With a strong track record of transforming businesses through ground breaking technology and best implementation practices, Sopra Steria is positioned as a key player in the UK's most vital national programs. As part of our growth strategy, we are growing our ServiceNow capability across the UK and Europe.

As a ServiceNow Technical Consultant, you will play a crucial role in ensuring the consistent and efficient operation of our clients' ServiceNow environments. Your responsibilities will include day-to-day administration, maintaining platform stability, supporting incident resolution, and leading upgrade planning and execution. Your expertise in ServiceNow will be crucial in delivering high-quality support and continuous improvements to meet our clients' operational goals.

What you'll be doing:

• Provide day-to-day administration of the ServiceNow platform, including access requests and security.
• Maintain the stability and usability of the platform across all environments.
• Perform application maintenance, including performance monitoring and error identification and remediation.
• Support incident resolution and lead upgrade planning and execution.
• Support project delivery teams in implementing platform functionality.
• Attend weekly ServiceNow Project Engineer's Meeting & ServiceNow Weekly Checkpoint Meetings.
• Build/Update Support Documentation.

What you'll bring:

• Proven experience in on-premise ServiceNow implementations in a technical support role.
• In-depth understanding of ServiceNow platform capabilities, functionalities, and modules.
• Excellent client-facing skills, with the ability to build and maintain strong relationships.
• Solid problem-solving, analytical, and communication skills.
• Experience in creating and monitoring SLAs, KPIs, and quality standards for service delivery.
• Familiarity with ITIL practices and IT service management frameworks.
• Ability to effectively manage multiple priorities and navigate complex client environments.
• Experience providing administration support with a large ServiceNow implementation.
• Experience with Integration Hub.

It would be great if you had:

• Experience building custom integrations between ServiceNow and 3rd party applications.

Employment Permanent
Location: UK Wide
Security Clearance Level: SC
Internal Recruiter: Michael
Salary: £60,000 - £70,000
Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK's Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK's most complex safety- and security-critical markets.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.