Technical Consultant

Job description

We are looking for a Technical Team Lead to join our Tools Operations Team. The role will be an internal customer facing position, managing a team of engineers, delivering ITOM and ITSM Tooling platform support, platform integrations, process automation, providing guardrails, governance, and best practice.

Job title:
Technical Consultant

Job Description:

We are looking for a Technical Team Lead to join our Tools Operations Team. The role will be an internal customer facing position, managing a team of engineers, delivering ITOM and ITSM Tooling platform support, platform integrations, process automation, providing guardrails, governance, and best practice.

What you will be doing:

• Design, Specification, and Implementation of application and system integrations & automations.
• Perform complex analysis of business goals, objectives, and needs of the wider business environment to align technology solutions, making recommendations to improve and support business activities, planning, estimating costs, monitoring metrics, providing daily guidance to the team.
• Maintain a product/service catalogue of standard integration and automation solutions, ensuring that product lifecycles are communicated and managed across the business, including Pre-Sales (New Business) and Service Management (Technology Roadmap).
• Where required, provide subject matter expert IT systems advice/guidance of applications, integrations, and automations, ensuring continuity of internal and customer-servicing IT systems and related equipment.
• Where required, perform system patching / release upgrades, maintain backup schedules, and run daily checks on server systems infrastructure.
• In the event of major faults or planned system maintenance, to undertake necessary works outside of normal working hours.

What we are looking for:

• General knowledge of Enterprise IT and network infrastructure
• Demonstrable knowledge of IT Operations & Service Management systems.
• Demonstrable experience delivering Automation and Process Engineering.
• Demonstrable experience of scripting & programming languages and API's.
• Knowledge and/or experience of working in ITIL-based support environments.
• Ability to work effectively at pace and with competing priorities.
• Good understanding of Information Security (ISO27001) principles & Cyber Essentials Plus.
• Must be able to undergo SC Clearance

About Capita Technology and Software Solutions

TSS is right at the heart of Capita, as we work to create a technology-led organization. You'll be part of a Capita-wide network of 55,000 experienced, innovative, and dedicated individuals across multiple disciplines, sectors, and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What's in it for you:

• A competitive basic salary
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

,
United Kingdom

Time Type:
Full time

Contract Type:
Permanent