ServiceNow Senior Technical Consultant

Job description

Sopra Steria invites accomplished IT professionals with extensive ServiceNow experience to apply for the position of ServiceNow Senior Technical Consultant. This critical role offers an outstanding opportunity to contribute your expertise and leadership to our dynamic team and drive ground-breaking solutions for our esteemed clientele.

As the ServiceNow Senior Technical Consultant at Sopra Steria, you will play a pivotal role in guiding our projects to success. Your in-depth knowledge of the ServiceNow platform will be instrumental in leading teams, crafting innovative solutions, and delivering outstanding service to our valued clients.

What you'll do:

• Technical Excellence: Apply your expertise to craft, develop, and implement sophisticated workflows and processes using the powerful ServiceNow platform.
• Optimising Client Outcomes: Conduct value-based assessments and workshops, ensuring our clients achieve maximum value from the ServiceNow platform.
• Business Development: Chip in significantly to bid opportunities for ServiceNow projects, securing extra revenue, and encouraging enduring partnerships with new clients.
• Documentation and Efficiency: Produce comprehensive system documentation gathering the solution design for implementation and long-term support. Continuously optimise the use of the ServiceNow platform to surpass client expectations.
• Mentoring and Collaboration: Empower and mentor junior team members, promoting a collaborative environment of growth and knowledge-sharing.
• Continuous Professional Growth: Sopra Steria advocates continuous learning. We encourage you to pursue ServiceNow learning paths and obtain new certifications to advance your career.

Crucial Skills and Experience:

• ServiceNow Proficiency: In at least one ServiceNow application: Customer Service Management (CSM), Field Service Management (FSM), or IT Service Management (ITxM).
• Integration Expertise: Proven experience in implementing solutions requiring flawless integration with other systems.
• Certification Credentials: Ideally hold a ServiceNow certification in one of the following: ITxM, CSM, or FSM.
• Pre-sales Competence: Proficient in providing pre-sales support, including solution shaping, estimating, resource planning, transition planning, and proposal writing within a ServiceNow environment.
• Business Analysis Proficiency: Strong foresight in business analysis, including requirements gathering and writing user stories.
• Effective Communication: Outstanding communication skills and customer management capabilities.
• Methodological Expertise: Proficient in ITIL, SDLC, Prince 2, Agile, and Scrum methodologies.
• Security Clearance: Must be a sole British National and ideally hold current SC clearance.

Desirable Skills:

• Methodological Certification: Certified in ITIL V3/V4, Agile, Scrum methodologies.
• Integration Prowess: Experience creating solutions that seamlessly integrate with other systems.
• ServiceNow Diversification: Familiarity with other ServiceNow products.
• Project Leadership: Demonstrable experience in project management and project leadership.
• Mentorship Experience: Previous experience in mentoring junior team members.

Employment Type: Permanent
Location: UK Wide
Security Clearance Level: SC
Internal Recruiter: Michael
Salary: £55,000 - £70,000
Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK's Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK's most complex safety- and security-critical markets.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.