Seasonal Domestic

Job description

Seasonal Domestic

Reporting To

Housekeeper

Primary Location

Achfary, plus wider Reay Forest Estate where necessary

Main Purpose of Role

Under the direction of the Housekeeper, undertake the required domestic tasks necessary to maintain the high standard of cleanliness and presentation of sporting lodges and accommodation of the Reay Forest Estate.

Key responsibilities

Housekeeping duties

• Provide a professional yet welcoming service to the Estate guests and visitors at all times
• Work under the direction of the Housekeeper and/or Family members as appropriate
• Ensure the lodges and properties are prepared for occupancy for a range of visitors
• Receive and greet guests in a pleasant and professional manner when required
• Undertake all general household cleaning, tidying and laundering of bedding and linen
• Assist with the laying up, serving and cleaning at meal times
• Clean and polish silverware and brassware
• Occasionally prepare and serve breakfast to guests as required
• Undertake major cleaning projects as required
• Assist the Housekeeper and team as directed
• Complete all tasks within agreed timescales and to the agreed standards
• Ensure the highest standards of cleanliness are maintained at all times
• Work alongside and cooperate with other staff as directed, e.g. Office staff and Sporting/Maintenance team members
• Action problems and issues as they occur; escalating to management if and when necessary
• Ensure guests requirements are met appropriately
• Assist in the planning and organising of special events
• Assist with other duties as required including shopping or running general errands

Essential skills and attributes

• Reliable and conscientious
• Willing to work flexible working patterns
• Discreet and confidential
• Willing to undertake training as required
• Work flexibly as part of a small team
• A valid driving licence

All employees must uphold the shared values of Grosvenor:

• Integrity, be honest, fair and open
• Trust, be loyal, reliable and deliver on commitments
• Respect, be inclusive, straightforward, collaborative, caring and thoughtful.

Key performance indicators

• Delivering and maintaining the highest cleanliness standards of the Estate accommodation
• Customer satisfaction of the visiting guests and Family members when in occupancy
• Meeting timescales for preparation of the accommodation and whilst completing all time bound tasks

Additional information

• Must be willing to work flexibly in accordance with the needs of the Housekeeper and team.

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