Scheme Manager

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Scheme Manager

Berkhamsted, Hertfordshire

£25,887 - £26,687 per year

35 hours per week - Monday to Friday, 0900 to 1700

We have an opportunity for a Scheme Manager to join our team of 7 across the South East, reporting to a Housing Officer within Sanctuary Independent Living.

This role involves supporting the day-to-day management of a retirement housing scheme for residents aged 55 and over. It is a varied position that combines administration, housing management, resident engagement, and welfare support. Although the role is predominantly lone working, there is strong team support through Microsoft Teams, regular team meetings, and a buddy system, ensuring colleagues remain connected and supported. Managing void properties, lettings and tenancy sign-ups within the scheme, working in partnership with Property Services and Lettings teams to ensure homes are prepared, allocated and let efficiently, providing an excellent customer journey for new residents.

The successful candidate will help manage communal areas, arrange and monitor repairs, liaise with cleaning, gardening, and maintenance contractors, and ensure the scheme is maintained to a high standard. They will also play an important role in building a positive community by hosting coffee mornings, attending resident meetings, and encouraging participation in activities.

A key aspect of the role is supporting vulnerable residents through regular welfare calls and providing a friendly, customer-focused service. Strong communication, organisational skills, and the ability to manage a varied workload are essential.

The role of Scheme Manager will include:

• Meeting all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group's customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored
• Promoting resident involvement and provide information on local community services and agencies to promote wellbeing and independence
• Effectively managing relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately. This may include consultations for service improvements, resolving problems or setting into motion the means of resolution, ensuring customers are kept informed
• Coordinating the delivery of local services to ensure the scheme(s) are maintained and kept clean and secure, in accordance with Group standards and lease obligations. Monitoring contractor performance, take appropriate action and escalate more complex issues as appropriate

Skills and experiences:

• Some experience of working with older people in a support capacity and understanding their individual needs or similar
• Working knowledge of the key needs and services available to residents
• Working knowledge of good practice resident involvement or customer participation activities and practices
• Some experience of problem solving and implementing effective solutions, including referrals as needed
• Working knowledge of handling confidential and sensitive information
• Occasional travel may be a requirement of the role; therefore, a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £ 25,887 (rising to £ 26,687 after 12 month s, subject to satisfactory performance)

The full time equivalent salary for this role is £27,736 based on 37.5 hours per week rising to £28,593 after 12 months service and subject to satisfactory performance

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 15 September 2026

If you are applying internally, don't forget to use your internal careers account to submit your application.

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Association, an exempt charity.

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