Army - Office & Benevolent Manager

Job description

Job summary

The Ministry of Defence, Civil Service workforce isdiverse, with many different functions and professions ranging from cyber and digital transformation, police officers, security guards, trainers, human resources, teachers, psychologists, storekeepers, and policy secretariat staff to support the British Army.

An opportunity has arisen for a highly organised and motivated individual to join the Royal Army Medical Service (RAMS) Regimental Headquarters as the Regimental Headquarters (RHQ) Office Manager, RAMS Benevolence Manager and Committee Secretary. This varied role provides essential office management, governance, welfare and benevolence support to serving personnel, veterans and their families.

This position is advertised at 37 hours per week.

Job description

The successful candidate will manage RHQ Central Office activity, specialist information systems, security and asset processes, while also acting as Secretary to the RAMS and RAMC Benevolence Committees. The post requires professional handling of sensitive information and close engagement with military personnel, welfare organisations and charity partners.

RAMS Benevolence Management
Manage benevolence cases.
Maintain and update the Case Management System.
Produce case files and detailed summaries for serving and retired personnel, for consideration by the relevant committees.
Work closely with key Stakeholders.
Arrange and action BACS transfers in accordance with appropriate controls.
Act as the single point of contact for COBSEO (The Confederation of Service Charities).
Deliver presentations to Unit Welfare Officers and provide instruction and guidance on the Case Management System.
Undertake annual reviews of systems in line with government guidelines.
Provide advice on updates to committee Terms of Reference, benevolence governance and associated processes.
Engage with personnel leaving the Service to promote access to appropriate support.
Act as Secretary to Benevolence Committees, prepare agendas, supporting papers, detailed case reports and record Decisions & Actions

RHQ Office Management
Manage the day-to-day operation of the RAMS Central Office, including oversight of contractors.
Line manage one Administrative Officer (AO).
Act as the subject matter expert for the SCRM (Subscriber Customer Relationship Manager) database incl. Accreditation and Security Manager responsibilities for SCRM.
Act as AIAR (Army Information Asset Manager) for all assets within RHQ RAMS.
Manage Joint Personnel Administration and Management Information Standard Report processes.
Act as Archive Manager and Computer Systems Manager for MOSAIC and SCRM.
Provide a single point of contact for Regimental and Assistant Secretaries regarding travel, costings and payments.
Troubleshoot complex administrative and operational issues.

Person specification

Essential skills required:

• Proven office management, administrative or business support experience.
• Proven management ability, including the ability to manage competing priorities and workloads.
• Strong written and verbal communication skills, including the ability to take accurate Records of Decisions.
• Competence and experience in Microsoft Office applications and digital systems.
• Ability to handle sensitive and confidential information with discretion.
• Awareness of accounting and finance processes.
• Ability to build effective working relationships with internal and external stakeholders.

Desirable skills:

• Previous military or Defence knowledge.
• Knowledge of welfare, benevolence or charitable support processes.
• Experience of case management systems, databases or information assurance responsibilities

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace
• Working Together

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing

Benefits

Alongside your salary of 30,740, Ministry of Defence contributes 8,905 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.

Other benefits for Army civil servants include:

- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years service
- Highly competitive pension scheme with 28.97% contribution
- Personal and professional development of skills
- Alternative working patterns for many roles
- Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
- Enhanced parental and adoption leave
- 6 days special leave per year which can be used for volunteering activities
- Learning and Development

We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.

A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/ .

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.

At the application stage, you will be assessed against the following criteria, listed in priority order:

• Personal Statement - 500 words demonstrating your relevant skills and experience in line with the essential criteria.
• CV
• Behaviour - Communicating & Influencing

Where a large number of applications are received, an initial sift may be conducted against the Personal Statement only. The remaining evidence submitted at the application stage will be assessed only if you are successful at this initial sift.

At interview stage, you will be assessed against the following criteria, listed in priority order:

• Behaviour - Communicating & Influencing
• Behaviour - Delivering at Pace
• Behaviour - Managing a Quality Service
• Behaviour - Working Together

Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs.

Further information:

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : Tim Davies
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: [email protected].

Attachments ADR013810_EVP_Booklet_A5 - Army 2026 Opens in new window (pdf, 273kB) Defence Civil Service Offer Opens in new window (pdf, 1563kB) Candidate Information updated_ Opens in new window (docx, 32kB) Terms and Conditions of Service 1 Opens in new window (docx, 24kB)