Call Handler

Job description

Do you love making people happy and have a real passion for customer service? If the answer is yes then we would love you to be a part of our team!

We are looking for a dynamic, passionate and hardworking person to join our friendly team working on exciting projects on behalf of our defence client!

Being the first port of call you will be answering enquiries via telephone, email and our online support system from military personnel, their families and third parties. Calls will relate to pay, allowances, records, pensions, medals and offer first line IT support to the organisation and customers.

This is an exciting role that does not require any previous experience as we have an outstanding training package that will give you all the tools to help you do the job. Working in a busy but relaxed team you will need excellent verbal and written communication skills with a high level of attention to detail.

This role is office based where you will have the full onsite support from colleagues and line managers at our Glasgow City Centre, centre of excellence. The Enquiry Centre opening hours are 7am - 7pm Monday to Friday and you will work 8 hours per day on a rotational shift basis. Excellent timekeeping and attendance are needed.

What you'll be doing:

• Answer all incoming/outgoing enquiries.
• Respond to all emails and internal service requests in line with current service level agreements.
• Use the Oracle Based system to provide an accurate and timely response or raise queries where applicable.
• Take ownership of customer queries, comments, feedback and complaints.
• Be customer focused at all times and highlight any improvements opportunities
• Work as part of a strong team to deliver results during peak times.

What you'll bring:

• Strong organisational skills and ability to prioritise workload.
• A proficient level of digital literacy with the ability to work from multiple applications including Microsoft Office.
• Well-mannered and professional telephone manner.
• Ability to work independently and within a team.

It would be great if you had:

• Pensions experience.

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Employment Type: Full-time, Permanent
Location: Glasgow
Security Clearance Level: SC - MOD
Internal Recruiter: Chloe
Salary: £26,298 per annum
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension

Loved reading about this job and want to know more about us?

SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.

We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL' means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.