Workplace Managed Service Lead

Job description

At Sopra Steria Aerospace, Defence & Security (ADS), we work with customers operating some of the UK's most complex and secure technology environments. Our teams bring together technical expertise, managed services and transformation capability to support critical Defence and National Security programmes.

We are looking for an experienced Workplace Managed Service Lead to take end-to-end ownership of a major Workplace Managed Service, bringing together service delivery, technical leadership, development and architectural direction.

This is a highly visible leadership opportunity where you will be responsible for the overall direction, performance and continued development of the Workplace service. You will lead both operational and development teams, oversee the lifecycle of Workplace technologies and ensure services remain secure, resilient and aligned with evolving customer requirements.

Acting as the senior Sopra Steria representative for Workplace, you will work closely with customer stakeholders, enterprise architects, engineering teams, delivery leaders and suppliers. You will need the technical credibility to challenge decisions, the leadership experience to bring teams together and the commercial awareness to balance service quality, innovation and delivery commitments.

The role requires someone who understands Workplace technologies at a technical level but is equally comfortable taking a broader view of service ownership, customer relationships and future service development.

Due to the nature of the programme, candidates must currently hold active MoD DV clearance and be able to work on site full time.

What you will be doing

• Lead the Workplace Managed Service end to end, taking ownership of service delivery, technical performance, lifecycle management and continuous improvement across both BAU and change.
• Provide leadership and direction to Workplace service delivery, engineering and development teams, ensuring clear priorities, effective collaboration and high-quality outcomes.
• Act as the senior point of contact for Workplace services, building trusted relationships with customers, senior technical stakeholders, architects, delivery leaders, partners and suppliers.
• Oversee the development and evolution of Workplace technologies, including desktop operating systems, virtual desktop environments, software delivery, automation and associated end-user services.
• Provide technical and architectural leadership, influencing solution design, technical standards, governance and future Workplace strategy while ensuring alignment with security and customer requirements.
• Own service performance, risk and escalation management, driving the resolution of complex issues while balancing operational priorities, commercial commitments and opportunities for service improvement.

What you will bring

• Strong experience across Workplace, End User Compute (EUC) or End User Services, with a broad technical understanding of desktop technologies, virtual desktop environments, operating systems and software delivery.
• Experience leading complex managed services, with responsibility for service delivery, operational performance, technology lifecycle management and continuous improvement.
• A strong technical engineering or architecture background, with the credibility to influence technical decisions, challenge designs and shape the future direction of Workplace services.
• Proven experience leading multidisciplinary technical teams, including service delivery, engineering or development functions, with the ability to provide clear direction and develop team capability.
• Excellent customer and stakeholder management skills, with the confidence to engage with senior technical stakeholders, manage escalations and balance customer expectations with commercial and contractual commitments.
• Experience working within secure Defence or National Security environments, with an understanding of security governance, assurance processes and the ability to manage technical and operational challenges in highly secure environments.

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Employment Type: Permanent
Location: North Hampshire
Security Clearance Level: Active MoD DV
Internal Recruiter: Josh
Salary: Competitive, based on experience
Benefits: Bonus, £6,600 car allowance, which can also be taken as cash, 25 days' holiday, with the option to purchase up to an additional 10 days per year, AXA medical insurance, 6% pension contribution and life assurance at 4x salary

If you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We havepartnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us knowwhen completingyour application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.