Specialist Case Worker - The Children's Funeral Fund for England

Job description

We are recruiting for a meticulous and empathetic individual to join our team as a Caseworker, demonstrating a keen eye for detail and the capacity to handle sensitive and potentially distressing information with the utmost care!

The Children's Funeral Fund for England (CFF) is a Ministry of Justice (MoJ) scheme that provides funding for the essential elements of the funeral for a child and has been operational since July 2019.

The Specialist Case Working team receives applications to the Fund from burial and cremation authorities and funeral directors. The team receives and processes claims before they are submitted to the MOJ. Claims are logged on the claims management system and then case worked, ensuring the information is accurate and the MoJ has all the evidence needed to make a decision.

The information handled by the Specialist Case Work team can occasionally be sensitive, so you need to maintain a professional distance, but show empathy with the beneficiaries of the Fund and especially on the rare occasions you may be dealing directly with a bereaved family member. Whilst the team is rarely in direct contact with families, we are very proud to support them at a difficult time by processing the claims.

This is a full time hybrid role, working from home, and working from the Blackpool office every Wednesday, allowing for face-to-face team meetings, training and team building.

Training is provided through the Technical Mentorship, Glossary and all the training materials. This will allow you to respond to queries via email and cover the CFF's helpline. The helpline operates Monday - Friday between 9am and 5pm.

What you will be doing:

• Receiving claim forms via email, checking for any existing claims for the same child and logging the new application on the CMS.
• Confirming receipt of claim with the claimant (burial authority/funeral director or responsible person).
• Talking directly to external partners, checking details relating to the funeral and chasing up missing information.
• Providing advice and assistance about the Fund and answering questions about eligibility.
• Confirming details for the funeral along with costs claimed, submitting the claim for review before being issued for determination.
• Confirming the amount a claimant will receive or advise them of any reasons why their claim may not have been approved and then update all the appropriate files.
• Deal with any enquiries from the DWP about claims for a Funeral Expenses Payment, making sure no multiple applications for public funding are made.

What you'll bring:

• Empathetic approach to the cases being handled.
• Diligence towards work.
• High standard of written work, as case working requires brief but detailed notes and regular communication with claimants and other service providers using the
• Technical Guidance to offer assistance with complex queries.
• Ability to maintain excellent working relationships and be willing to take on multiple tasks each day to make sure all service levels are met.

It would be great if you had:

• Knowledge of the funeral industry or bereavement services.

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Employment Type: Full Time, Permanent
Location: Blackpool
Security Clearance Level: SC
Internal Recruiter: Chloe
Salary: £26,298.00 per annum
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance and pension.

Loved reading about this job and want to know more about us?

Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.

Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.

Together we are building a better future by delivering real and lasting value.

We are just at the start of what we can achieve together. Come and join us!

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.