ServiceNow Senior Technical Consultant

Job description

Are you a Senior ServiceNow professional on the lookout for an exciting new opportunity?

Sopra Steria's ServiceNow capability is at the start of a sustained period of growth and we are on the lookout for ServiceNow Senior Technical Consultants with expert level knowledge in the development, configuration and implementation of ServiceNow Solutions across the full delivery lifecycle. This is an excellent opportunity for individuals looking for the chance to work on unique projects, in varying industries, with scope for learning, development and progression along the way!

This role is home based with occasional travel to sites around the UK.

Due to the nature of the projects, we are only able to progress with British Nationals eligible for SC clearance.

What you'll be doing:

• Lead the development, configuration, and implementation of ServiceNow solutions across the full delivery lifecycle.
• Collaborate with Solution Architects, Platform Owners, and stakeholders to ensure alignment with platform strategy and standards.
• Configure and develop solutions using ServiceNow best practices, leveraging out-of-the-box functionality wherever possible.
• Develop and support integrations using IntegrationHub, REST/SOAP APIs, MID Servers, and third-party platforms.
• Perform technical reviews, code reviews, and impact assessments to ensure quality and compliance.
• Troubleshoot complex platform issues and drive continuous improvement, optimisation, and reduction of technical debt.
• Provide technical leadership, mentoring, and guidance to developers and consultants.
• Support customer workshops, solution design sessions and deployment planning.
• Contribute to practice development through reusable assets, standards, and innovation initiatives.

What you'll bring:

• Hands-on ServiceNow development and implementation experience.
• Strong experience across one or more ServiceNow product areas including ITSM, ITOM, ITAM, CSM, HRSD, SPM, SecOps, or IRM.
• Excellent knowledge of:
  JavaScript
  Glide API
  Flow Designer
  IntegrationHub
  Service Portal
  UI Builder
  REST/SOAP APIs
• Strong understanding of ServiceNow architecture, CSDM, integrations, governance, and upgrade-safe development practices.
• Experience working within enterprise, managed service, or multi-client environments.
• Experience with Agile delivery methodologies.
• Excellent communication, stakeholder management, and problem-solving skills.

IT would be great if you had:

• Experience with self-hosted or domain-separated ServiceNow environments.
• Discovery and Service Mapping experience.
• Experience integrating ServiceNow with Microsoft 365, Azure, Active Directory, Jira, SAP, and other enterprise applications.
• Performance Analytics and Reporting experience.

If you're interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Employment Type: Full-time, Permanent
Location: Home Based
Security clearance level: SC
Internal Recruiter: Olly Walker
Salary: Up to £70,000
Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

With a long history of delivering transformation, we've developed a market-leading partnership ecosystem to provide business services of the future and shape valuable, positive outcomes for communities. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation. We remain committed to values of excellence, empathy and respect to produce transformative outcomes in business processing - creating value for all.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.