Onboarding and Training Manager

Job description

Are you an experienced people leader with a proven track record of building, developing, and leading high-performing teams within a large, complex organisation?

Do you enjoy setting strategic direction, driving service excellence, and ensuring customers receive an outstanding onboarding and training experience? If so, we'd love to hear from you.

As part of a newly created Operations and Logistics team, we're looking for an experienced Onboarding and Training Manager to lead a multidisciplinary onboarding and training function supporting a growing user community across the UK and internationally.

In this role, you'll be responsible for defining the vision, strategy, and operating model for onboarding and training services, ensuring users are successfully adopted onto the platform while leading a team of specialists and working closely with customers, stakeholders, and industry partners.

Our team is based in Farnborough, with occasional travel to other sites as required.

To support effective collaboration, our preference is two days a week onsite, and we are happy to consider flexible arrangements such as a compressed working week.

What you'll be doing:

• Ensure the timely and efficient onboarding of approved users onto the platform across the UK and overseas.
• Lead and deliver onboarding and training activities, managing scope, schedule, risks and quality to achieve defined outcomes.
• Provide strategic leadership for the onboarding and training function, establishing objectives, priorities, and performance measures aligned to business goals.
• Lead, mentor, and develop a growing team of onboarding and training professionals, creating a high-performance culture focused on customer success and continuous improvement.
• Shape the long-term onboarding and training strategy, ensuring scalable processes, tools, and learning solutions support organisational growth.
• Drive resource planning and workforce management, ensuring the team is appropriately structured to meet current and future demand.

What you'll bring:

• Significant experience leading large, multi-disciplinary teams within a complex organisation, with responsibility for setting direction, driving performance, and delivering operational outcomes.
• Proven experience building, developing, and managing high-performing teams, including coaching managers, workforce planning, and performance management.
• Experience defining and implementing onboarding, training, or customer adoption strategies that support organisational growth and business objectives.
• Strong stakeholder management and influencing skills, with the ability to engage and challenge senior leaders, customers, and external partners.
• Demonstrable experience leading service improvement initiatives, using performance metrics and customer feedback to drive continuous improvement and operational excellence.
• Security Cleared to at least SC level, or eligible and willing to obtain Security Clearance.

It would be great if you had:

• Client or customer facing experience.
• Experience working in a consulting environment with a focus on stakeholder engagement and management.
• Experience in change management or supporting organisational transformation.
• Experience of process mapping and analysis.

Location: Farnborough our preference is for two days a week onsite.
Security Clearance Level: Cleared to at least SC level, or eligible for Security Clearance.
Internal Recruiter: Becci
Base salary: Up to £45,000, dependent on experience

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about the sector?

Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety and security critical markets.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.