Disrepair Administrator - Legal Services

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Disrepair Administrator - Legal Services

Worcester based with a balance of home and office working

£25,844 - £27,209 per year

35 hours per week - 9:00am to 5:00pm

We have an excellent opportunity for a Disrepair Administrator to join our Legal Services team. For this role you would be expected to assist in the delivery of an effective legal disrepair service by providing administrative and secretarial support to the department.

The job sits within Legal Services, which provides legal assistance and support to the Group to ensure compliance and regulatory requirements are met.

The role of Legal Assistant - Disrepairs will include:

• Provide administration services to the Legal Disrepair Team including monitoring the team; shared mailbox, raising payment requests, ensuring all records and related activity are maintained accurately to demonstrate corporate compliance.
• Process new Disrepair claims to include the opening and closing of files, obtaining disclosure documentation.
• Ensure accurate, timely collection, collation and presentation of information.
• Monitoring of the teams shared inbox
• Maintain accurate, accessible and up-to-date data on disrepair claims and related KPIs for auditing and provide reports for management
• Process invoices in an accurate and timely manner ensuring supplier expectations are met in accordance with contract and service specifications, and take accountability for troubleshooting and resolution of problems, escalating where necessary.

Skills and experiences:

• Proven experience within a similar administrative role is essential
• Excellent organisational and time management skills
• Proven ability to work to tight deadlines and being able to prioritise workloads is essential
• Outstanding communication and customer care skills
• Proficient user of Microsoft packages including Word, Excel, Outlook and Teams

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £25,844 per annum (rising to £27,209 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 26 October 2026

If you are applying internally, don't forget to use your internal careers account to submit your application.

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Job Segment: Customer Service