Customer Strategy Manager

Job description

Customer Strategy Manager

Salary - London: circa £60,000 / National: circa £45,000

This role is perfect for someone who is passionate about customer-centric strategies and keen on contributing to the growth of both customers and Aviva. As a part of the Customer Strategy team within the Group Customer & Marketing (C&M) function, you'll play a pivotal role in delivering the One Aviva strategy to over 15 million customers.

A bit about the job:

You'll join an agile team of experts in strategy, customer experience, and insights, working collaboratively to develop the One Aviva Customer Strategy. Your responsibilities will include working with senior leaders in C&M to refine key strategic initiatives, conducting market scanning and competitor analysis, collaborating with Customer Science to identify growth opportunities, prioritizing customer segments, analysing relationship-building initiatives, and contributing to business case development.

Skills and experience we're looking for:

• Ability to source and analyse diverse information for actionable insights.
• Collaborative, with strong interpersonal and networking skills that gives capability to work across multiple workstreams and teams.
• Understanding of insurance and wealth markets and relevant regulatory frameworks.
• Strong communication skills, particularly MS PowerPoint.
• A clear understanding of customer-centric principles.

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary - London: c.£60,000 / National: c.£45,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity - 10% of annual salary, actual amount depends on your performance and Aviva's
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Outstandingly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your well-being seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.

We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please give Anna Bui a call on 020 4571 9950 or send an email to [email protected]