Customer Strategy Lead

Job description

Customer Strategy Lead - Senior Manager

Salary - circa £80,000

12-month FTC

Are you someone who thrives in a dynamic, collaborative environment? Do you have a passion for customer strategy, experience, and driving meaningful change? If so, we have an exciting opportunity for you to join our team at Aviva as a Customer Strategy Lead.

A bit about the job:

In this role, you will be an integral leader within our agile team of subject matter experts, contributing to the development and execution of the One Aviva Customer Strategy. You will work closely with Data Science to analyse customer data, identify growth opportunities, and prioritize customer segments. Additionally, you will conduct ongoing market scanning and competitor analysis, articulate opportunity gaps, and contribute to the development of business cases for strategic initiatives. Effective collaboration with senior leader stakeholders across the business will be crucial to ensure the sustained uptake of the strategy, and you will be responsible for maintaining clear and consistent communication to share progress against key deliverables.

Skills and experience we're looking for:

• Ability to source and analyse various sources of information, translating complex data into meaningful insights and actions.
• Effective collaboration skills to work across multiple workstreams and teams.
• Excellent written and oral communication skills for reports and presentations, with a particular set of experience in delivering board level communications.
• Track record of owning end-to-end deliverables to define opportunities for improved performance and delivering outcomes.
• Collaborative mindset with strong interpersonal and stakeholder management skills.

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary - circa £80,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity - 12% of annual salary, actual amount depends on your performance and Aviva's
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Outstandingly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your well-being seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.

We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please give Anna Bui a call on 020 4571 9950 or send an email to [email protected]