Customer Service Agent - Home Insurance

Job description

Customer Service Agent - Home Insurance - Starting salary of £26,700 plus additional benefits

Are you someone who loves helping people, solving problems and making things simpler for customers?

If you're passionate about great service, confident communicating with people and keen to learn, we'd love to hear from you. We'll provide the training and support you to build a successful career with Aviva.

A bit about the job:

At Aviva, we're passionate about putting customers at the heart of everything we do. We're looking for customer-focused individuals to join our Home Insurance team as Customer Service Agents.

Whether you're helping a customer through Live Chat, email, or supporting them over the phone, you'll play a key role in delivering a great experience when it matters most. Every conversation is an opportunity to build trust, solve problems, and make a real difference to our customers.

You'll receive the training and support you need to build your knowledge, confidence, and career with one of the UK's leading insurers.

This is a Work from Office (WFO) role operating on a 12-week rotational shift pattern. Shifts are scheduled between 8:00am and 8:00pm Monday to Friday, 9:00am to 5:00pm on Saturdays, and 10:00am to 3:00pm on Sundays. As part of the rota, you'll be required to work 1 in every 3 weekends, covering both Saturday and Sunday shifts when scheduled.

Skills and experience we're looking for:

• Strong communication skills with the ability to build rapport, listen effectively and demonstrate empathy.
• Experience delivering excellent customer service in a customer-facing environment.
• Good problem-solving skills with the confidence to identify solutions and take ownership of customer queries.
• Confidence using digital systems and supporting customers to navigate online platforms and tools.
• Ability to manage challenging conversations professionally while maintaining a positive and customer-focused approach.

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary £26,700. Our standard full-time contracts are 35 hours per week, with part-time options available.
• Bonus opportunity of 6% of annual salary (actual amount depends on your performance and Aviva's).
• Generous pension scheme, for example if you put in 8%, Aviva adds 14%.
• 25 days' holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further with up to 40% discount on Aviva products, plus other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in Aviva's success with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer's leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools available.

Take a look to learn more. Put a salary into our calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva, take a look here.

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email Soubhagya at [email protected].