Soft Service's FM

Job description

Soft Services FM

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Site Supervisor to join the team located at Stockport. The successful candidate is responsible for the coordination of FM & Soft Services to site to meet SLA requirements and key performance indicators.

Key skills

• Leadership

• Coordination

• Communication

• Time management

• Team management

• Project management

Role Summary:

• Work with management to ensure training plans are in place and implemented

• Leading, coaching, developing and mentoring to on site cleaning and portering teams

• Maintain the image, appearance and professional standing of CBRE GWS technical team at all times

• Supervision of the cleaning and portering team and governance over the Security, Catering, Grounds, Pets control, Waste, technical representative out of hours.

• Act as point of contact for all soft service delivery

• Attend meetings to fulfil the role, such as weekly client meeting, daily planning, service insight reviews

• Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM's / CM's and reactive work orders within defined SLA's; highlight any concerns to Hard Services Supervisor

• Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board.

• Updating and managing of elogbooks for soft services records

• Liaison with other FM Workplace Solutions service providers to provide an integrated service. Provide timely customer feedback verbally face to face, email or calling card

• Act as Authorised Person for control of work - CBRE GWS and specialist contractors to agreed.

• Safe System of Work system to be followed, understood and implemented for each of your team members in their day to day activities

• Lead in shift training by scenarios and lessons learnt; knowledge from O&M's on site drawings. Operate critical plant where authorised

• Ensure compliance to client and CBRE GWS health and safety processes and procedures at all times for all work carried out by CBRE GWS staff and sub-contractors

• Carry out toolbox talks, workplace assessments and audits at required frequencies supporting Hard Services Supervisor as required • Adherence to CBRE GWS business processes and procedures with correct financial approvals.

• Ensure appropriate budgetary control is exercised on all CBRE spend (parts, tools, instruments, training, PPE)

• Primary focus on delivery of all FM Operations in accordance with KPI & Output measurements

• Support / Monitor 3rd party maintenance supplier activities when required and report any corrective works arising

• Comply with QHSE requirements as outlined within the SLA

• Report all accidents, occupational illnesses and emergencies in relevant books / documentation

• Ensure all contractors, under sphere of control, operate within appropriate H&S processes and client HSE standards

• Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements

• Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns

• Co-ordinate site waste and recycling arrangements

• Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns, ensuring customer is kept appraised at all times

• Act as deputy in the absence of line management

• Provide and arrange cover for the operational team as defined by line management

• Other activities and responsibilities may be individually defined