Service Desk Analyst

Job description

Are you a Service Desk Analyst looking for a new and exciting opportunity? If so read on! I am looking to speak with candidates that have proven experience of working on a helpdesk in an IT environment, have a positive attitude towards teamwork and contribute to the achievement of Team Goals and have an eagerness to learn.

We are embarking on an agile transformation with a key client and delivering a comprehensive new set of cloud services. We are building a greenfield end to end on-premise cloud solution which will provide a platform for users to interact from various locations.
What you'll bring:

• Knowledge of Service desk systems and associated tools
• Proven experience working on a helpdesk in an IT environment
• 1st Line Support Experience
• Excellent organisational skills and be used to working to deadlines in a demanding environment
• SC Clearance - as a minimum, must be eligible for DV clearance

It would be great if you had:

• Awareness of ITIL service management processes and practices
• Technical knowledge in a Cloud based platform
• Use of ITSM tools - e.g. ServiceNow
• Microsoft MCP qualified
• DV Clearance

Employment Type: Permanent
Location: Farnborough, with some remote working
Security Clearance Level: SC Cleared, Must be eligible for DV
Internal Recruiter: Rebecca
Salary: Up to £28k per annum dependent on experience
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK's Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK's most complex safety- and security-critical markets.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.