Service Analyst

Job description

Are you an experienced Systems or Service Analyst?

Do you have experience supporting and configuring Oracle applications to make sure continuity of service and functionality for end users?

We have an opening for a Service Analyst to join our growing team on a 2 year fixed term contract!

You will be supporting SSCL's Oracle Fusion services provided to our public sector client, looking after the management of their HR functions. You will play a crucial role in supporting and configuring Oracle systems to meet the specific client needs and requirements.

As well as providing analysis of issues and liaising with Oracle and SSCL teams to develop and test fixes for resolution, the successful applicant will also support the review and deployment of quarterly content released by Oracle. This will include future system enhancements and managing client requested changes through impacting, solution development, testing and deployment.

This hybrid role will be based from home 3 days a week and joining the team working out of one of our modern Centre's of Excellence in Glasgow, Blackpool, Newcastle, York, Newport or Gosport the other 2 days.

What you'll be doing:

• Work closely with customers to understand the business requirements raised via change processes
• Translate business requirements into proposed system solutions that can guide the configuration process
• Set up and configure Oracle instances based on requested changes
• Conduct thorough testing of developed solutions to make sure it meets the specified requirements
• Maintain comprehensive documentation for developed solutions for future reference and troubleshooting
• Triage and investigate any defects (via change process) and incidents raised via support process
• Liaise with support team and Oracle to identify fixes
• Review and analyse quarterly release content for systems impact, discuss with delivery teams and agree any required actions
• Configure and apply roles, privileges and access controls

What you'll bring:

• Previous experience of configuring and supporting on SAP/ Workday or similar ERP product
• Ability to plan and prioritise work effectively to achieve targets and desired outcomes
• Keen attention to detail
• A positive attitude and eagerness to learn and grow within this domain

It would be great if you had:

• Familiarity with Oracle HR/HCM processes including absence management, annual leave and talent and performance
• Knowledge of HR processes and policies, particularly within the Government sector

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Employment Type: Full-time, Fixed Term Contract
Location: Glasgow, Blackpool, Newcastle, York, Newport or Gosport
Security Clearance Level: SC & NPPV 2
Internal Recruiter: Mark
Salary: Upto £32960 per annum
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Loved reading about this job and want to know more about us?

SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.

We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL' means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.