Operations Lead

Job description

Operations Lead

Salary - £30,000 - £35,000

Are you someone who excels in an organised and lively environment? We're currently recruiting for a dedicated Operations Lead to join our Digital IT team and champion excellence in our operations.

A bit about the job:

As a crucial member of the team, you'll play a key role in ensuring all engagements are recorded and managed consistently, providing a robust foundation for our operations. Your expertise will shine as you direct the right customers to appropriate platforms, ensuring a smooth handover and enhancing overall customer satisfaction. With a focus on excellence, you'll gather and understand requirements, updating documentation with relevant information to drive project success.

Your contributions extend to conducting monthly GSP reviews and reporting, delivering timely and comprehensive insights for contractual discussions. Your dedication will be evident in the accurate and punctual gathering of monthly release reporting, providing senior leaders with crucial information for strategic decision-making. Additionally, your role involves recording weekly project progress and, where required, compiling and completing rag status reports on time, reinforcing transparency and accountability.

If you thrive in a dynamic environment and are ready to make a meaningful impact, we welcome your application!

Skills and experience we're looking for:

• Good verbal and written communication essential but wider knowledge of business functions would be advantageous.
• Outstanding organisational skills with an attention to detail and desire to understand our business customers needs.
• Strong facilitation skills and confidence to ask questions and influence people
• Enthusiasm to learn and develop a career in Data and IT.
• Experience with budgets, Planview, Jira as well as the Microsoft suite of tools would be advantageous

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £30,000 - £35,000 (depending on skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary - Actual amount depends on your performance and Aviva's
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please give Matthew Drew a call on 0121 234 7664 or send an email to [email protected].