Investigation Team Leader - Bromley

Job description

Job summary

Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you!

The Department for Work and Pensions (DWP)is responsible forwelfare, pensions and child maintenance policy andis responsible forhelping people move into employment, supporting pensioners and protecting some of the most vulnerablepeoplein our society.

Counter Fraud Compliance and Debt (CFCD) aimsto drive down the level of fraud,errorand debt within the benefit system, to protect the public purse.

As part of CFCD you will be at the heart of DWPs efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever.

If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.

Job description

CFCD Higher Executive Officer (HEO) Investigation Team Leaders support the flexible, effective, personalised delivery of customer service,qualityand performance across sites. HEO InvestigationTeamLeaders inspire colleagues throughdifficult situations, transform performance and are accountable for the effective utilisation of operational resources, delivering improved value for money and driving out inefficiencies.

Due to the nature of this role,occasional travel and overnight staysmay berequired.A flexible approach to working is essential and someunsociable hours may benecessary.

Key tasks include:

• Directly line manage a team, provide clear, visible and strong leadership and engage with colleagues to drive high performance and quality.
• Create an inclusive team environment, embracing different individual needs, views and ideas, making it clear to all that bullying, harassment and discrimination is unacceptable.
• Motivate, develop and encourage teams, undertake regular performance reviews, undertake coaching, learning and development opportunities, and regular one-to-one meetings to develop capability and skills.
• Work with internal and external stakeholders, including local authorities, the police and HMRC, encouraging collaborative working between teams, building relationships and achieving mutually beneficial outcomes.
• Provide relevant information to colleagues regarding changes to DWP policy or CFCD operational instructions, legislation and statutory requirements as appropriate, and identify and implement best practice.
• Provide advice and direction to Investigation Officers to support the progression of investigations.
• Record, retain and review material gathered during criminal investigations to meet disclosure requirements.
• Conductinterviews undercaution as per legal guidelines under the Police and Criminal Evidence Act 1984 (England and Wales) and Common Law (Scotland).
• Review prosecution cases following Crown Prosecution Service (CPS) and National File Standard guidance (England & Wales) and in line with Crown Office & Procurator Fiscal Service guidance in Scotland.
• Attend court and give evidence in criminal cases and appeal tribunals.
• Communicate confidently and professionally with internal staff and external agencies.
• Identify risks to performance achievement and drive forward continuous improvement.
• Monitor and improve the quality of the face-to-face/telephony and end-to-end customer experience, ensuring that one customer, one service, one business becomes a reality within DWP.
• Ensure all security matters (including information protection) are dealt with promptly and sensitively, in line with DWP policies and procedures.
• Use networking and influencing to create, maintain and improve service delivery for all customers.
• Support the identification of priorities and work collaboratively to ensure the delivery of both your own and othersobjectives.
• Promote fraud awareness across DWP and with external partners.

Person specification

What we are looking for in our Investigation Team Leaders:

• Strong leadership and interpersonal skills.
• A driven, energetic leader who is able to improve quality and consistency within our customer journey.
• Strong collaboration and negotiation skills, with experience of influencing and managing effective stakeholder relationships.
• Excellent communication, presentation and organisational skills.
• Able to innovate and make sound business decisions at pace, through creative thinking and a flexible, agile outlook and approach.
• Able to work at pace in an ambiguous and changing business landscape.
• Able to lead remotely, promote inclusivity and hold a solid understanding of equality and diversity and how they impact upon service delivery.
• A high level of emotional intelligence, honesty, integrity and a personal demeanour that inspires confidence and loyalty.
• Understanding of external factors affectinganorganisation, andtheability to set the vision for your teams, with an awareness of wider, long-term aims foranorganisation.

Webinarevent

We will be holding a webinar event to let you know more about these roles.This will take place on 24/08/2026 between 12.30-13.30.

Please follow the link below to register for the session:

Investigation Team Leader - Bromley - Webinar Link

** If thewebinarpage does not open, please check that pop-ups are enabled on your browser**.

Those who attend may be contacted following the event for evaluation purposes to improve our service.

Travel Requirements

This role involves travel and may require attendance at:

• Briefings and operational planning meetings with external stakeholders, including Police, Lawyers, and Barristers

• Interviews conducted under Caution

• Court appearances as required

• Business and private addresses to obtain witness statements

Successful candidates must be able to travel at short notice, retrieve evidence, and be available during unsociable hoursincluding nights, weekends, and across various locations nationally. A departmental vehicle or hire car may be provided, subject to holding a full UK driving licence.

Learning Requirements

Successful candidates must be willing to undertake the mandatory Level 4 Counter Fraud Investigations Apprenticeship (CFIA) which is essential for carrying out the technical functions of the role. The apprenticeship is expected to last 18 months, and all associated training will be full-time and may require travel.

• Candidates who already hold one of the following equivalent qualifications will not be required to complete the apprenticeship:

• Accredited Counter Fraud Investigators Programme (ACFIP)

• Professionalism in Security (PinS) Accredited Counter Fraud Officer

All colleagues are required to complete any future mandatory learning relevant to their role.

Please Note - Appointments to this role will be subject to successful completion of the above learning. Failure to achieve the required level to pass the courses may result in redeployment into another DWP role (or DWP formal procedures being used which could result in termination of contract).

Government Counter Fraud Profession (GCFP)

At DWP, we are committed to developing a skilled and professional workforce. Fraud Officers are required to attain and maintain Practitioner-level membership of the Government Counter Fraud Profession (GCFP) through an annual self-assessment, demonstrating their expertise in the role. We support all post holders with structured learning pathways and workplace adjustments to help them succeed. Failure to achieve Practitioner-level membership may result in DWP seeking an alternative role for you.

By applying, you confirm that you have read and understood the professional requirements of the role.

Candidate Integrity Declaration

Before an offer of employment is made, successful candidates will be asked to declare the following, to the best of their knowledge:

• Any previous disciplinary findings related to conduct in employment.

• Any ongoing disciplinary proceedings or unresolved notifications of potential misconduct.

• Any criminal convictions, police cautions, or legal findingswhether spent or unspent.

Please note: Disclosure of this information will not automatically exclude candidates from consideration. However, it is important for the Department to be aware of any matters that could affect a candidates credibility, particularly if they may be required to give evidence in court.

Civil Service Careers

The attached link will take you to the Counter Fraud, Compliance and Debt website which gives you further information about these roles. CFCD , Civil Service Careers

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Making Effective Decisions

Benefits

Alongside your salary of 44,355, Department for Work and Pensions contributes 12,849 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

DWP have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths, Ability and Experience.

**Ensure that you read the full information about theselectionprocess before starting yourapplication.**

Please note the closing date for yourfull application, (application form, online test, CV and personalstatement)is 23:55 on01/09/2026.

Stage 1Application Form

Please complete the application form with your basic information, which includes your personal details, eligibility to apply and any reasonable adjustmentsrequired.

Stage 2OnlineTest

After submission of your application, you will be invited to completea Civil Service Management Judgement Test . Please complete the online testas soon as possible (within 24 - 48 hours is recommended). You will need to allow at least one hour to complete the test plustime to complete your written application. (see below for details).

Guidance and a practice test will be available when you are invited to take the test. The tests are administered online and accessed via the Civil Service Jobs website.

If you successfully pass the test, you will be invited to complete the final stage of the application.

You will be directed to the Talogy - True Talent Scheduled Maintenance Window Webpage for online tests during an outage.

Online tests - Our online test supplier will be performing scheduled maintenanceon the following dates:

• Sunday 23rd August 2026 4 p.m. to 7 p.m.
• Sunday 30 th August 2026, 4 p.m. midnight.

There will bea periodduring this time where candidates will not be able to accessonlinetests. All online tests will be affected.

Impact for candidates-Candidates who are taking a test when the downtime starts will have their test paused. They will be able to pick up where they left off after the downtime. They can do this by accessing the test again from their application centre.Candidates will not be able to launch new tests during the downtime.Candidates reporting issuesareadvised to returnto take the te st aftermidnight 30/08/2026.

IMPORTANT:After the test deadline, we will look at allcandidatescores to decide what the jobs pass mark will be. We will consider the impact on protected groups and the number of invitations to the next stage. We may decide to raise the pass mark for the job - if so, you will be informed, and you will be told if you have passed or failed at the raised standard. Meeting theminimumtest requirements for a job level is no guarantee of an invite to continue the selection process.

Stage3-CurriculumVitae (CV)

You will be asked to complete a CV with details of yourjob history, full qualification details,previousskillsand experience. Youare not required toupload your personal CV.

In the previous skills/experience section you should detail your employment and/or education history relevant to this vacancy(we recommend a maximum of 500 words).

The CV will also cover your work history (we recommend you include up to the last 3 roles of employment history, plus any others that you feel are relevant) and your qualifications.

Your CV will not be formally assessed so please put the main evidence of your skills into your personal statement.

Your CV will be used to add context to yourpersonal statement.

Stage4PersonalStatementand Sift

As part of the application process, you will be asked to complete a personal statement detailing the relevant skills and experience you can bring to the role. In no more than 1000 words, please carefully consider thestatementsbelow. You shouldaddressthesewhen constructing your personal statement.You do not need to answer each individually as one example of evidence may coverallofthe questions/ statements.You should also consider both the job description and person specification details above when providing your evidence.

• Provide an example of a time you led a team through a complex operational challenge. What actions did you take, and what was the outcome? (Lead Statement)
• Describe a time when you motivated and developed a team during a challenging period. How did you use communication to build team cohesion, support development, and achieve positive performance outcomes?

Your personal statement needs to set out evidence of how your experience meets the requirementsset out above. Your layout is entirely your preference; you may choose narrative, bullets, etc. One narrative example may cover the requirements needed. Youdonthave to explain thewhole process, just what you have done and the skills and experience you have used.

If you do not have work-based examples then please give examples from school/college, clubs,volunteeringor other activities you have been involved in.

Shoulda large number ofapplications be received,an initialsift may be conducted using th e leadstatement. If so, we will sift on:

• Provide an example of a time you led a team through a complex operational challenge. What actions did you take, and what was the outcome? (Lead Statement)

Candidates who pass the initial sift may be progressed to a full sift or progressed straight to an interview.

In the event wedontreceive a high number of applications we may not undertake a sift and progress all candidatesto interview.For these reasons, the timeline is subject to change depending on the approach we take.

Please note the closing date for yourfullapplication, (application form, online test,CV and personal statement) is 23:55 on 01/09/2026

If youfail tocomplete all aspects of your application before theclosing date and time,your application will be withdrawn.

The siftis scheduledto be heldf rom 02/09/2026to18/09/2026 . These dates maybe subject to change.

Following completion of the sifting period above,results will be collated, andcandidates will receive confirmation of the outcome and successful candidateswill beinvited to interview.

No feedback will be provided at this stage.

Stage5-Interview

If youpass t hewrittenapplicationsiftw ith the required score you will be invited to a blended interview and will receive an electronic notification to your Civil Service Jobs account.If high application volumes are received, the benchmark / score for candidates to proceed to the interview stage may be raised.

The interviews will be conducted face to face. Where possible Interviews will be conducted at the following address, subject to availability at the time:

• 4 Abbey Orchard Street, Westminster, London, SW1P 2BS

Howevercandidates may be expected to travel to an alternative location asrequired.

If you require any reasonable adjustments to attend a face-to-face interview, please ensure you state those on your application form when asked to do so.

Interviewsare scheduled to take place from26/10/2026 to 06/11/2026.

Please note these dates are only indicative at this stage and could be subject to change. Interviews will be scheduled Monday to Friday, between 09:00 to 17:00.

Communications will be electronicand/or bySMS/telephone therefore it isimportant that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder. Telephone calls may show as a withheld number, it is important that you answer so that your interview can be confirmed.If you wish to opt out of SMS messages, please emailthis address, including the vacancy reference and your candidate ID [email protected] .As part of our commitment to improving the candidate experience, you may be contacted during the recruitment process to provide feedback.

Preparing for theInterview

The interview will takea pproximately30to40 minutes and will consist ofbehaviourandstrength-basedquestio ns.

A blended interview aims to be more of a conversation offering a more inclusive approach.The questionsexplore whatyou,the candidate,can and havedone, but alsoyourpotential.

Behaviours

You will be assessed against th e Civil Service Behaviours listed atHigher ExecutiveOfficer Level 3.

An example of abehavioural question would beHow did you lead by example to inspire and motivate your teams?.

It may help to use one or more examples of a piece of work you have completed or a situation you have been in and use theWHOorSTARmodelto explain:

WHO-Whatit was?Howyou approached the work/situation? What theOutcomeswere, what did youachieve? or

• STAR- What was theSituation? What were theTasks? WhatActiondid you take?What were theResults of your actions?

Strengths

It is difficult to prepare for strength type questions. However, you can think through your answers, focus on your achievements and aspects you enjoy and decide how these can be applied in the organisation and role.While strengths questions are shorter and we do not expect a full STAR response, the panel is interested in your first reaction to the question and information or reasoning to support this.

If you do not have work-based examples then please give examples from school/college, clubs,volunteeringor other activities you have been involved in.

If you withdraw your application at any stage, it will notprogressfurther.

Stage6Offer

Once all interviews have been completed, you will be notified of the outcome by email. Offers will be made in strict merit order to the highest scoring candidate first. Offers will be made around the end of November 2026.

The successful candidate s will be notified of a start date following successfulpre-employment andsecuritychecks, w hich is likely to be during January2027.

Further Information

At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

Find out more about working for DWP on the DWP Careers Hub .

Reserve List

A reserve list may be held for a period of3month s from which further appointments can be made.

If you are placed on a reserve list but we cannotimmediatelyoffer you a post, please note:

• If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual part time working pattern cannot be accommodated in the initial role offered or in the case of serious ill health).

• If we make an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.

Visa Sponsorship

Please note that for these vacancies we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.

We can never guarantee sponsorship; requests will be considered in line with the relevant DWP guidance and Home Office policy in place at the time.

Office Location

• Unicorn House, 28ElmfieldRoad, Bromley, BR1 1NX.

Youshouldonlyapplyfor suitable posts whereyoucan travel to and fromyourhome office location daily within a reasonable time.Please be aware that this role can only be worked in the UK and not overseas.Relocation costs will not bereimbursed.Make sure the locationwo rks for you before applying!

Hybridworking

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.If a hybrid working arrangement is suitable for the role and for you, you will normallybe requiredto spend a minimum of 60% of your contracted working hours from your DWP office.If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Hybrid working will notcommenceuntil any training and consolidation period has been successfully completed.

Workingpattern

Part-time,part-year, term-time compressed hours and job-sharing working patterns within working hours will be considered but must meet business needs. Wewill do our best to let people with existingpart timecontractsretaintheir contracted hours provided they are in line withcurrent business needs.

Please note that successful candidates with agreed alternative working pattern swill be requiredto work full timefor specific periods to complete all training and consolidati on.Currentlyinitialtraining can last for up to12weeks.

Hours ofwork

The full-time working week in DWP is 37 hours. You maybe requiredto work at any time between the hours of:

• 7:45am and 8:00pm on any day betweenMonday toFriday, and

• 8:45am to 5:00pm on Saturday.

Managers will agree working patterns with successfulcandidateswithin these business hours and review these asappropriate.You will be given advance notice of your personal schedule.

Learning andDevelopment

DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified asdeterminedby the business. To support this aim you may be required to undertake a work-based qualification,which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake awork-basedqualification; a candidates failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract.Important:If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them.

Disability Confident Scheme

If high application volumes are received, the benchmark for candidates toproceedto the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet theminimumstandard. However, we may only progress those candidates who best meet the required standards.

Reasonable Adjustments

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or ifyouredeaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point forcandidatessection.

Integrity,Plagiarism and Civil Service Principles

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words.

Examples of plagiarism can include:

• Presenting the work,ideasand experience of others as your own.

• Copying content or answers from an online or published source that is not your own.

Disclosure and Barring Service and Internal Fraud Database Checks

To process applications without delay, we will be sending a Criminal Record Check tothe Disclosure and Barring Serviceon your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doingthis, pleaseadviseGovernment Recruitment Service of your intention by emailing:

[email protected] stating the job reference number in the subject heading.

If successful and transferring from another Government Department a criminal record check will be carried out.

Candidates who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave employment before being dismissed for fraud or dishonesty, where dismissal would have occurred had their employment continued. Any candidates details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Political Impartiality

Due to the nature of our role, DWP is required to ensure that the political impartiality of its employees cannot be brought into question. The role you are applying for is classed by DWP as a sensitive role because it involves contact with the public, so permission cannot be given to anyone in such a role to engage or remain politically active in any kind of local councillor role. There may also be restrictions applied to other political activities which are set out in the Departments Standards of Behaviour Policy which is underpinned by the Civil Service Management Code . You may therefore wish to decide at application stage whether, if your job application was successful, there would be a conflict of interest with any political activity role you have and whether, knowing the restrictions we necessarily apply as an employer, you wish to pursue your application with DWP. If you have any questions about this or need further information about the restrictions, please contact [email protected] .

Salary

New entrants are expected to join on the minimum of the pay band.

Important

New entrants are expected to join on the minimum of the pay band.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks.

Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWPs Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role.

Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions.

Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website.

Find out more about working for DWP on the DWP Careers Hub .Click on the Application Guidance linkfor lots of help and guidance on making your application.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : CFCD RECRUITMENT TEAM
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.

Attachments DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview Opens in new window (pdf, 635kB)