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Department for Work and Pensions

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

DWP’s vision is to improve people’s quality of life both now and in the future, supporting people to become financially resilient by moving into and progressing in decent jobs while providing a safety net for those who cannot work. We trust and empower our people to deliver excellent services to our millions of customers every day, including the most vulnerable in society. Our departmental plan sets out our objectives for the next year and beyond that will help deliver that vision and how, together, we will achieve them.

Our objectives - Maximising employment and  in-work progression -  Delivering excellent services for citizens and taxpayers, with a culture of trust and empowerment to deliver - Improving people’s quality of life, now and for the future.

Inclusive features

More about Department for Work and Pensions

Our Values

DWP is committed to making the department an inclusive place where people can be at their best.  Our goal is to ensure that these commitments, reinforced by our values, are embedded in our day to day working practices with all our customers, colleagues and partners.  As an employer, DWP is committed to the Civil Service ambition to become the UK’s most inclusive employer and be representative of the communities we serve.

Our values guide how we work with each other, customers and others.  Understanding how we live up to them helps us learn for the future.   The values sit at the heart of everything we do for each other and our customers: we care, we deliver, we work together, we adapt and we value everyone.

Care - Hands enveloping a body

We care: We look out for each other. We listen to each other and to our customers. We take people’s needs seriously.

Deliver - Cog with tick in middle

We deliver: We are committed and professional. We take responsibility for getting the job done right. We take pride in our expertise and our purpose.

Adapt - Hand with green shoots

We adapt: We learn and grow together to find better ways of working. We change what we do as our customers’ needs change.

We work together - three hands over lapping

We work together: We pull together because we know that when we join up with others we achieve greater things.

We value everybody

We value everybody: We work to make this a place where everyone belongs and can be at their best. We know that being inclusive will be at the heart of our success.

Diversity & Inclusion

The Civil Service is committed to being an equal opportunities employer and we aspire to being an exemplar employer for inclusion where everyone feels a sense of belonging, can be their authentic selves and feels they have a voice. In DWP we also have an aspiration to be a leading employer of workplace wellbeing.  We value and welcome diversity. We aim to develop and support all of our employees to enable them to thrive and make a full contribution to meeting the Department's objectives, and to fulfil their own potential on merit.

We will not tolerate harassment or other unfair discrimination on the grounds of age, working-pattern, disability or long term health conditions, sex, sexual orientation, pregnancy and maternity, race, ethnicity, nationality, religion or belief, gender identity expression or reassignment, relationship status, marital status (including equal/same sex marriage) and civil partnership, caring responsibilities, trade union activity or political beliefs – or any other grounds. We will promote and support the use of a range of flexible working patterns to enable employees to balance home and work responsibilities; and we will treat people fairly irrespective of their working arrangements.  Through our ‘Working Well Together’ wellbeing strategy, we have a comprehensive support package to help all our people remain healthy and well.

Under the terms of the Equality Act 2010, we will always consider making reasonable adjustments to ensure that disabled people are not disadvantaged in the recruitment and selection process. We are therefore committed to meeting, wherever possible, any needs you specify in your application. We will also consider any reasonable adjustments under the terms of the Act to enable any applicant with a disability (as defined under the Act) to meet the requirements of the post.

At DWP we have a range of local and national staff networks that you can get involved in. Our networks represent different groups and include the National Race Network, DWPride, THRIVE, Carers, the Women's Network, Men’s Network, Social Mobility Network and Faith and Belief Networks. We're proud that our staff networks place such an important role in making DWP an inclusive place to work.

DWP and it’s employees have won or been shortlisted for numerous awards in the last few years. These include; a Hearing Dogs Award, ENEI Inclusive Culture Award Winners, Times Top 50 Employers for Women for the 3rd year running, and the 2021 Social Mobility Highly Commended Award, in the category of Organisation of the Year.  Health and Wellbeing Team – overall winner of the REBA Employee Wellbeing Award for Mental Wellbeing; shortlisted for Personnel Today and People Management Wellbeing Awards.

Benefits at Department for Work and Pensions

List of all the benefits that Department for Work and Pensions are offering their employees. Benefits may vary depending on role, location and length of service.

  • Free access to 24 hour a day Employee Assistance Programme – get free advice from specialists regarding bereavement support, critical incident, legal or financial advice as well as telephone counselling for you or your spouse or dependents.
  • Free access to the DWP Occupational Health Service Physiotherapy Helpline for any pre-existing or new injury or condition from day 1.
  • The Health and Social Security Recreational Association (HASSRA) is a nationwide sports and leisure organisation that provides the opportunity for DWP employees to take part in a range of sporting, recreational and cultural activities.
  • DWP employees have direct access to the Vodafone advantage scheme which gives discounted personal mobile device connections.
  • Free full eye and eyesight test and a voucher towards the cost of glasses needed for VDU use.
  • DWP employees have access to a payroll savings scheme to put money aside into a monthly savings account to use when needed.
  • An employee benefits discounts scheme offering discounts to suit your lifestyle and save you money on a wide range of products and events. For example: Food and Drink, Travel Leisure & Entertainment and Health and Fitness.
  • DWP supports many charitable organisations and forums which you will be able to support and get involved with, individually or as part of a team, this can include paid time off. EG Listening circles, Vegan Network, Menopause Network.
  • Occupational sick pay after a qualifying period.
  • The use of onsite facilities including parking, fitness centres and staff canteens (where applicable).
  • Generous paid maternity and paternity leave which is notably more than the statutory minimum offered by many other employers after a qualifying period.
  • Flexible working patterns and access to Flexible Working Schemes allowing you to vary your working day to suit your work life balance whilst meeting business needs.
  • A competitive contributory pension scheme that you can enter as soon as you join where we will make a significant contribution to the cost of your pension; where your contributions come out of your salary before any tax is taken
  • Interest-free loans allowing you to spread the cost of an annual travel season ticket or a new bicycle.
  • 23.5 days annual leave on entry, increasing on a sliding scale to 30 days after 5 years’ service. This is in addition to your public/bank holidays. This will be complemented by one further day paid privilege entitlement to mark the Queen’s Birthday.

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