Housekeeping Assistant

Job description

Housekeeping Assistant

Location: Eaton Estate, Chester, with occasional travel to other UK locations
Reports to: Housekeeper
Contract: Full time

Purpose of role

The Housekeeping Assistant plays an important role within the housekeeping team, supporting the Housekeeper and Deputy Housekeeper in maintaining the estate to an exceptional standard.

The role suits someone who is reliable, discreet and conscientious, with a strong eye for detail and genuine pride in creating beautifully presented, welcoming spaces. Working as part of a large and supportive team, the Housekeeping Assistant will contribute to the smooth day-to-day running of housekeeping operations and respond flexibly to changing requirements.

Key responsibilities

Daily housekeeping and presentation

• Carry out daily and periodic cleaning duties with excellent attention to detail and pride in the finished result.
• Prepare guest accommodation, bedrooms, bathrooms and shared areas so that they are beautifully presented and ready for use.
• Maintain consistently high standards of cleanliness, care and presentation throughout.
• Complete tasks carefully, efficiently and within agreed timescales.
• Identify and raise any issues promptly with the Housekeeper or Deputy Housekeeper.

Guest service

• Provide a warm, discreet and professional service to guests.
• Help create welcoming, comfortable and beautifully presented spaces.
• Assist with guest requirements, pets, calls and other support duties as required.
• Maintain the highest standards of discretion, confidentiality and professional conduct.

Teamwork and housekeeping support

• Work closely with the Housekeeper, Deputy Housekeeper and wider housekeeping team, following direction carefully and positively.
• Support larger cleaning projects and seasonal deep cleans as part of the wider team.
• Work cooperatively with colleagues across the estate to help create a professional, organised and supportive working environment.
• Respond positively and flexibly to changing priorities and guest needs.
• Undertake other reasonable duties as required from time to time.

Safety, security and compliance

• Comply with company policies, confidentiality requirements, security procedures and relevant legislation.
• Follow all health and safety requirements, taking responsibility for personal safety and the safety of others.
• Use equipment, products and working practices safely and appropriately.
• Undertake training as directed and apply learning consistently within the role.

Knowledge, skills and experience

Essential

• Reliable, conscientious and discreet.
• Strong eye for detail, with pride in achieving high standards of cleanliness and presentation.
• Comfortable following direction from the Housekeeper and Deputy Housekeeper.
• Able to work positively and cooperatively as part of a large, supportive team.
• Able to complete tasks carefully, efficiently and within agreed timescales.
• Flexible approach to working patterns and operational requirements.
• Willing to undertake training as required.
• Valid driving licence and access to own transport.

Personal attributes

Professional, dependable and discreet. Calm and considerate in approach. Positive and collaborative when working with colleagues. Attentive to detail and proud of achieving excellent standards. Flexible and willing to support changing operational requirements and guest needs.

The successful candidate will be expected to uphold Grosvenor's shared values of integrity, trust and respect by being honest and fair, delivering on commitments, and working in an inclusive, collaborative, caring and thoughtful way.

Additional information

The role holder must be willing to work flexibly according to operational requirements and guest occupancy levels.

The role may involve occasional travel to support other locations, with associated travel and costs provided by the business.

Why join us?

This is an opportunity to join a professional and supportive housekeeping team, working in an important role that directly contributes to maintaining exceptional standards across a unique and high-profile estate setting. The successful candidate will receive appropriate training and will work alongside experienced colleagues committed to delivering an outstanding environment for guests and visitors.

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