Guest Relations Associate (Fixed Term, 12 months, Maternity Cover)

Job description

CBRE has been successful in expanding our relationship with a major global financial services organization with operations across EMEA. This role focuses on working as part of the CBRE account team based in the City of London on the client's flagship EMEA office. Responsible for delivering the daily reception functions within Guest Relations. This includes meeting, greeting and registration of clients, attending to and actioning all calls, administering / co-ordination of all meetings as requested by the client and switchboard cover.

Key Responsibilities:

• Meet and greet large volumes of clients and visitors. Provide assistance based on their needs, including registration if required.

• Handle and administer general enquiries.

• Manage Trimble booking requests - this includes booking all forward and same day reservations, cancellations and/or amendments to bookings as per the client requests.

• Guide internal clients through the Guest Relations intranet site as well as advising clients to book meetings through Trimble.

• To coordinate any catering, audio visual and equipment requirements requested by the client.

• Conduct regular room inspections by walking around the meeting rooms on a regular basis to ascertain which rooms are vacant, dirty, or ready for use.

• Ensure the reception and public spaces are clean and tidy with the furniture in the appropriate positions at all times.

• Report and record any faults with furniture, fixtures & equipment to the Facilities Helpdesk and follow up when necessary.

• Maintain the reception desk/areas in a clean and tidy manner.

• Provide 'first line' AV support.

Essential Skills:

• Strong organizational and time management skills

• High level of attention to detail

• Strong verbal and written communication skills

• Excellent personal presentation

• Able to priorities accordingly and flexible in handling a variety of tasks.

• Complaint handling - able to resolve problems as they arise in an appropriate manner.

Qualifications & Experience:

• Administrative skills: word, power point, excel, outlook is desirable.

• Minimum of 1 year experience in corporate or 4-5-star hotel/hospitality reception

About CBRE Global Workplace Solutions:

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Application Process:

Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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