Facilities Coordinator - Stockport Exchange

Job description

Job Title: Facilities Coordinator (Level 2)

Reports to: Senior Facilities Manager

Role Purpose: Provide professional support to the Senior Facilities Manager. Provide customer service on facilities management issues raised. Troubleshoot problems and advise on the appropriate action.

Key Responsibilities

• To monitor all activities relating to the site(s), reporting and taking action as appropriate.
• To comply with Health and Safety on site, maintaining records, using the Meridian system, and involvement with contractor management as appropriate.
• To conduct meter readings within all required buildings.
• To respond to requests for maintenance / technical assistance in person, via telephone and electronically.
• To research questions and solutions using available information resources, advising the Building Manager/SFM the appropriate actions.
• To identify and escalate situations requiring urgent attention.
• Route issues and requests to the correct resource, track progress and document resolutions
• To liaise with tenants and deal with any operational queries they might have.
• To work in conjunction with the SFM ensuring a PPM and repair programme is in place.
• To manage work programmes on site in conjunction with the LFM, acting as the liaison point for all parties involved.
• To manage the P2P (Purchase to Pay) system and respond to any related queries or requests as appropriate.
• To integrate financial data (such as quotations and purchase orders) with the specific maintenance tasks
• Prepare activity reports and provide statistical data to the Building Manager to inform operational strategy.
• Any other duties as directed by your Line Manager.

Person Specification/Requirements

• Understand how the industry and stakeholders function, and the range of services available to clients
• Constantly updating knowledge of legislation relating to property management
• Develop an understanding of how to build and maintain client, supplier and customer relationships
• Understanding of key issues to be noted on property inspections
• Understand and use industry/specific IT applications
• Understand the principles of service charges
• Understand the principles of contract law
• Understand how property is constructed and how plant works; working knowledge of fundamental building operations, relevant hard and soft services knowledge
• Know and be able to apply legislation and policies relating to Health and Safety
• Know and be able to apply legislation and policies relating to Environmental protection
• Understand insurance relating to buildings and the FSA regulations
• Understand and apply all procedures relating to work activities
• Contributes to team business plan/strategy
• Able to plan and manage own workload
• Able to work as part of a team, supporting colleagues
• Able to use IT software such as Word, Excel, and databases
• Oriented towards providing excellence in customer services
• Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills
• Willing to learn and expand the processes of the helpdesk function as the role progresses
• Be able to communicate effectively verbally and in writing

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

ABOUT CBRE

CBRE is the world's leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 70,000 people worldwide, with 2000 working in the UK. The company's core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In Central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.

CBRE Management Services Ltd. is a wholly owned subsidiary of CBRE Ltd. and we manage over 206 million sq. ft. of property in the UK. This involves over 1200 sites, 54 shopping centres and c. 17,500 occupiers from whom we collect rent each year on behalf of the clients.