Facilities Assistant

Job description

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Facilities Assistant

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Assistant to join the team located in London.

The successful candidate will ensure effective delivery of facilities services including Reception, Couriers, Stationery, Mail, Meeting room management, Audio visual equipment, Housekeeping, Reprographics, Goods in/out, archiving and general office services.

Key Tasks

• Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
• Greet visitors; provide correct badges to visitors. Provide assistance and guidance to visitors as required.
• Liaise with Landlord to ensure overall service to users in the building is maintained.
• Liaise with site contact/client on a regular basis, reporting any issues and concerns in a timely manner to management team.
• Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorisation or supervision maintained.
• Maintain break out and kitchen areas when janitorial team not available.
• Administration of taxis booking liaising with customer.
• Undertake daily building walkthroughs and support meeting room checks in accordance with local processes. Ensure all walkthroughs are documented and actions highlighted.
• Carry out monthly workplace inspections.
• Coordination of site inductions.
• Ensure signage and notice boards are kept neat and tidy at all times.
• Undertake weekly cleaning quality checks and highlight any non-compliance to Serviced Office provider. Ensure all quality checks are documented.
• To log all outgoing goods and incoming goods for tracking purposes. To support with courier requests and invoice queries.
• Administer the booking system for conference rooms and workrooms, following current guidelines. Deal with all queries in a positive and helpful manner. All bookings to be verified in advance.
• To manage the centralized stationery stores, including printer paper, and to maintain the additional stationery orders & records
• Sort & deliver all incoming (internal and external) post to individual desks.
• Sort all outgoing mail (internal and external), including special and recorded deliveries
• Maintain a safe and tidy work place.
• In addition to the tasks mentioned above, other activities and responsibilities may be individually defined.
• Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.
• Follow required emergency prevention and operational controls.
• Report all accidents, occupational illnesses and emergencies.
• Apply, execute and maintain function related quality issues.

Person Specification

• Excellent telephone and email manner
• Computer literate, preferably some data entry experience
• Demonstrate a natural passion and understanding of quality customer service
• Experience within an FM/Customer Service environment providing guest and reception services to the highest standard