Consulting Operations Manager

Job description

Are you an Operations Lead/Business Manager in management consulting, or in another high growth/fast paced business, looking for an entrepreneurial opportunity?

We are looking for a Consulting Operations Manager to join our new consulting practice within our NHS SBS business, which is a unique partnership between Sopra Steria and the Department of Health. We provide crucial corporate back-office services to NHS organisations.

We are market leaders in corporate service delivery with around 40% of the NHS using one or more of our products. With unrivalled knowledge and experience, we provide high-quality, value-for-money finance, procurement, and employment services to the NHS, helping them overcome any challenges they face in the back office.

We are passionate about using our expertise to save the NHS time and money and are more relevant today than ever before.

Sopra Steria recently won "Great Place to Work in 2024". We can offer great career progression opportunities, the ability to be based anywhere across the UK, benefits that you can flex to meet your needs and market-leading training and development opportunities.

This is a hybrid variable role, you can predominantly work from home, but there will be a requirement to work in one of our offices that suits you either in Leeds, Bristol, Salford, or Southampton.

What you'll be doing:

• You'll collaborate closely with the Director of Consulting to drive business growth by crafting, and. more importantly, executing comprehensive growth strategies.
• You'll play a pivotal role in shaping the future direction of our consulting services, staying ahead of industry trends and take ownership of running and improving all formal operating systems.
• Establish, maintain, and develop effective systems, operational processes, and procedures to ensure the delivery of high-quality consulting services. This includes but not limited to: Knowledge Management, Business Continuity, Resource Management (working with the NHS SBS Resourcing Business Partner), Risk Management, CVs and Skills Matrix.
• Work with the DI Director to develop proportion Governance processes and embed governance processes in the Consulting Business.
• Monitor and analyse key operational metrics such as project delivery timelines, governance, quality, risk, resource utilization, and client satisfaction levels, and implement improvements as necessary.
• Develop Consulting Business Review packs.
• Plan and oversee secretariat of SLT meetings.
• Creation of Board and Exec reports, alongside business cases for new investments.
• Where appropriate, develop well-structured business cases, effectively communicating proposals to senior stakeholders, addressing identified risks comprehensively.

Finance;

• Support the Consulting Director to oversee the financial performance of the consulting business unit.
• Working with Finance Business Partner and Budget Holders to monitor financial performance against budget and forecast, identifying variances, and identifying and implementing corrective actions as needed.
• Working with the Finance Business Partner help ensure all finance processes are embedded in the business and support financial analysis and insights to support decision-making, investment prioritization, and resource allocation.

People and Comms;

• Work with HR Business Partner to develop and lead the delivery of a consulting people strategy and plan including recruitment and L&D plans.
• Develop and lead delivery of a GPTW action plan, Ensure the right people and workforce reports and data are in place and monitor data to identify issues and make recommendations to address any issues.
• Ensure that all HR processes work effectively and are embedded in the business.
• Develop a Consulting Induction plan, information pack and onboarding approach.
• Work with the Comms Business Partner to design, plan and oversee execution of team engagement activities including weekly comms, monthly all hands, face to face meetings and other ad-hoc comms.

Growth and Commercial Success;

• Develop and document standards to drive standardised high quality, value proposition, methods and tools and oversee the ongoing development of these standards.
• Collaborate with sales and business development teams to identify market trends, customer needs, and competitive pressures, and propose on adjustments to strategies accordingly.
• Work closely with the Director of Consulting to define and refine the overall consulting strategy, including long-term goals, objectives, and initiatives.
• Work with the Commercial Business Partner to ensure that all commercial processes work effectively and embedded in the business.

What you'll bring;

Overall we're looking for a candidate who thrives in dynamic environments, exhibits initiative and proactivity, consistently meets objectives, adeptly crafts insightful reports, and demonstrates agility in adapting to the evolving needs of the business. If you're ready to take on this exciting opportunity and make a meaningful impact, we invite you to join us on our journey of innovation and growth.

• Experience in a similar role in a consulting business and/or supporting strategy and operations in a high growth business.
• Ability to understand complex problems and break them down to find structured and logical solutions.
• Ability to communicate complex ideas writing and via presentation.
• Extensive presentation experience
• Creative thinking, problem solving and analytical skills.
• Proven ability to interact with and influence senior leadership both internal and external.
• Must be flexible and take direction well.
• Detail-oriented self-starter with ability to take ownership of interactions and projects.
• Ability to respond to constructive feedback positively and adapt quickly.
• Clear understanding of professional responsibility and accountability.

It would be great if you had:

• Experience in NHS/Public Sector.

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Employment Type: Permanent
Location: Hybrid Variable - Anywhere in the UK our offices are in Leeds, Salford, Bristol and Southampton
Security Clearance Level: DBS
Internal Recruiter: Emma W
Salary: Up to £70,000
Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical (couple), life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.