Claims Case Manager

Job description

Claims Case Manager - Eastleigh, circa £27,000

Do you enjoy speaking with people on the phone? Do you want to work for an organisation who cares about its customers, people and the communities it operates in? Are you naturally inquisitive, open to challenges and able to simplify ways of working?

Join an employer who encourages you to grow and develop with a great benefits package and many wellbeing incentives.

Are you passionate about working with internal and external stakeholders to give continuity of care and wellbeing? Are you empathetic by nature and passionate about getting the best outcome for your customers?

We are looking for people who truly care. People like you!

A bit about the job:

We are currently expanding our team of Claims Assessors within our Income Protection Claims Team. Our purpose is to support a portfolio of customers, helping in their time of need. The support you will provide may be pre-absence, during absence, during return to work, or throughout longer term or permanent absences and may take the form of telephony support, arranging treatment, assessing a claim for benefit or all the above.

Many of the absences you manage will be complex, sensitive and require high levels of empathy; the nature of our work means that you are often supporting individuals that are undergoing treatment, financial difficulties, and sometimes life-changing circumstances.

Due to the nature of this role, full time training will be completed onsite for a minimum of 6 months.

Skills and experience we're looking for:

• Experience of working within the insurance sector or previous income protection knowledge is desirable but not essential.
• Excellent telephony capability and able to converse with a variety of customers both verbally and in writing.
• Sound judgement and decision-making skills; confidently able to explain reasoning behind decisions and negotiate with customers.
• Good planning, negotiation, and organisational/time management skills.
• Adaptability, resilience, and desire for continuous personal development in an environment of healthy and appropriate challenge.

What you'll get for this role:

• Salary is dependent on experience
• Generous pension (starting level Aviva contributes 8% when you contribute 2%)
• Eligibility for annual performance bonus
• Family friendly parental and carer's leave
• 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
• Up to 40% discount for Aviva products
• Brilliant flexible benefits including electric cars
• Aviva Matching Share Plan and Save As You Earn scheme
• Structured pay progression with opportunity to establish a long-term career with Aviva.
• 21 volunteering hours per year

Aviva is for everyone:

We are inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please give Réka Vincze call on +44 020 45861279 or send an email to [email protected]