Apprentice IT Asset Manager

Job description

Job summary

Would you like to build a career in IT Asset Management, learning how technology assets are managed throughout their lifecycle while supporting services that make a real difference to people's lives?

Do you want to build a rewarding career in IT, gaining practical experience in a live support environment while working towards a recognised qualification?

Join Department for Work and Pensions (DWP) Digital and become part of a highly motivated team that supports the reliability of critical digital services used by millions of people every day. No two days are the same, and you'll have the opportunity to learn while contributing to services that help people access benefits, employment support and State Pension information.

This is a fantastic opportunity to earn while you learn, combining hands-on experience with a Level 3 Digital Support Technician Apprenticeship. You'll spend your time not only developing the knowledge, skills and behaviours required to complete your qualification, but also applying what you learn directly within your role, building practical experience that will support your long-term career development.

We are committed to helping you succeed. You'll be given dedicated off the job training time within your working hours to complete your apprenticeship studies, ensuring you can balance learning with your day to day responsibilities. Alongside support from your line manager and experienced colleagues, you'll have a strong network around you to help you grow, develop and achieve your qualification.

If you're enthusiastic, curious and ready to embrace new challenges, this apprenticeship offers the perfect opportunity to learn, contribute and build a successful career in digital services.

Please note: As part of the role, occasional travel to other DWP Digital hubs may be required.

Job description

Your work as an Apprentice IT Asset Manager will involve different aspects subject to changing business priorities, therefore we need people who are adaptable and flexible.

As an Apprentice IT Asset Manager, this is an exciting opportunity to earn as you learn and get hands on practice while you study towards a Level 3 Digital Support Technician qualification.

Youll receive formal learning to develop crucial skills, knowledge and behaviours for your career and be part of a great team. Upon completion of the required learning and practical experience, you will:

• Learn and follow established IT Asset Management processes, procedures and controls for managing software and hardware assets.
• Develop your understanding of how technology assets are identified, tracked, controlled and reported across a large organisation.
• Support the management of lower-risk software publishers, helping to review renewals and ensure value for money is achieved.
• Use industry-standard tools and techniques to capture, maintain and report on asset information and associated data.
• Support the creation and maintenance of asset management baselines in line with agreed processes and standards.
• Build effective working relationships with stakeholders and help manage their expectations.
• Carry out routine maintenance and housekeeping activities to ensure asset data remains accurate and up to date.
• Contribute to the continuous improvement of IT Asset Management processes and services.
• Learn how to identify risks and issues, escalating them appropriately when required.

You will be supported by your line manager, skills coach, fellow apprentices, DWP Apprenticeship Team and the wider Digital and Transformation Directorate. You will have access to a variety of sources of encouragement to help you succeed. There is a lot to learn and do, so you need to be proactive, work hard and participate in the many opportunities you will be given to showcase your skills. If you wish to find out more about the Level 3 Digital Support Technician Apprenticeship, please click here

The L3 Digital Support Technician Apprenticeship is expected to take up to 15 months to complete, however the full learning journey for this role will take up to 18 months. You will be given time out from your role to work on your apprenticeship. You must be committed to seeing through the apprenticeship and completing the qualification within the appropriate time period.

Please Note: Successful appointments to this role will be subject to completion of the apprenticeship programme. Failure to comply or failure to achieve the required apprenticeship may be dealt with under disciplinary or poor performance procedures and may lead to termination of the employment contract or exceptionally, redeployment into another DWP role.

To be eligible for this appointment and the apprenticeship funding, there are a number of eligibility criteria set out by the Department for Work and Pensions. Full details can be found at Apprenticeship funding rules: 2026 to 2027 .

Candidates should ensure that they can meet these before applying. Some key points are listed below:

• Have the right to live and work in the UK valid for the full 18 month duration of the apprenticeship and associated learning journey.
• Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date or hold some form of exemption (Apprenticeship funding rules 2026 to 2027)
• Not be in full-time education or be already undertaking another apprenticeship by the apprenticeship start date.
• If you are 16 or 17 you are required to stay in full time education or training until you are 18 commencing this apprenticeship will allow you to meet this requirement.
• Apprentices aged 16 to 18 at the start of their apprenticeship, that do not already hold a relevant English or Maths qualification, will still be required to complete the appropriate functional skills qualifications to pass their apprenticeship.
• You must not hold an existing qualification at the same or higher level in a similar subject to the apprenticeship. A qualification in a non-related subject would be acceptable. Eligibility will be confirmed by our nominated training provider.
• You must not already have significant previous work experience covering the knowledge, skills and behaviours demonstrated in the apprenticeship standard identified above.
• If you have already worked in a similar field, you should consider applying for other vacancies that do not require you to complete the apprenticeship, as too much relevant experience will make you ineligible and we would need to withdraw the offer in these circumstances.

Please list your qualifications in the qualification section. Failure to meet any of the eligibility criteria or not listing your qualifications may result in you being withdrawn.

We expect the apprenticeship to start from early 2027. Please ensure that you are available from this date.

Webinar Event

We will be holding a webinar event to let you know more about these roles. This will take place on the following date:

• Wednesday 2 September 2026 12 to 1pm

Apprentice IT Asset Manager Webinar

If you would like to join the event, please click on the link above and complete your details to register interest. You will then be automatically enrolled onto the webinar and can access the event on the day via the link sent to your email address.

If you attend the webinar for this role you may be sent a survey afterwards to help us improve our service

Person specification
The Behaviours we are assessing are outlined in the selection process details.

If you would like to learn more about the role, please contact [email protected].

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Leadership
• Delivering at Pace
• Changing and Improving

Benefits

Alongside your salary of 32,137, Department for Work and Pensions contributes 9,310 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

We also have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.

Hybrid Working

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.

If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Salary Information

New entrants to the Civil Service will join on band minimum.

Existing Civil Servants who secure a new role on lateral transfer willmaintaintheir current substantive salary.

Existing Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.

Any temporary allowances that you are currently in receipt of will not form part of the calculation todetermineyour pay. Any allowances that are in payment will cease when you move into your new role.

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.

Research and evaluation trial

DWP is conducting a trial to evaluate an automated tool designed to identify similarities between application content and help assess the effectiveness of controls that support the integrity of recruitment processes.

As part of this trial, DWP may use information contained within your application solely for testing and evaluation purposes. The trial will not influence, inform or determine the outcome of your application and will not form part of any recruitment decision.

Participation is entirely voluntary and choosing not to participate will not affect your application in any way.

Further information about how your information may be used for this trial is contained within the attached privacy information notice.

If you do not wish your information to be used as part of this trial, or if you subsequently wish to withdraw your agreement, please contact [email protected]

Stage 1: Application

Your application will consist of four parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments and relevant training. Please copy this information into the box field provided. When giving details in your employment history you should highlight your experience in line with the behaviours below.

3. Qualifications - this section should outline all your qualifications relevant to this role.

4.Behaviour statements (up to 250 words each). Your personal statement should show how your skills and/or experience meet the requirements listed. You can use any format you like: narrative, bullet points, etc. You can use one example to cover all the requirements.

Focus on what you have done or would do, and the skills and experience you used or would use. Tell us why you are suited for this role, what skills you have, and any relevant life experiences or passions. If you don't have work-related examples, you can use examples from school, college, clubs, volunteering, or other activities.

Behaviours include:

• (Lead) Communicating and Influencing: Communicate clearly and professionally to suit your audience.
• Leadership:Takes responsibility for own work and learning.
• Delivering at Pace:Demonstrates attention to detail and takes pride in producing accurate work.
• Changing and Improving:Is open to feedback and uses it to improve.

Ensure that all examples provided in your statements are taken directly from your own experience and that you describe the examples in your own words. If you choose to use gen-AI to support your statements, you must follow the guidelines outlined in the Artificial intelligence and recruitment guide .

The sift panel will use the information in your employment history and behaviour statements to assess your experience, skills and knowledge against the essential criteria above.

An initial sift will be conducted using the lead behaviour statement stated above. Candidates who pass the initial sift will progress to a full sift.

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

Important information

• You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history, qualification section and behaviour statements contains any personal details your application will be withdrawn.

Stage 2: Apprenticeship Eligibility and Skills Check - What you need to know

Candidates who reach the required pass mark at sift will progress to an eligibility check and their details will be passed to our external apprenticeship providerGingerNut Media Ltd.

GingerNut Media Ltd will contact each candidate via email at this stage and undertake a check of the following.

• Qualifications
• Eligibility
• Functional Skills (if required)
• Skills Scan

The Eligibility and Skills check is scheduled to be held from 21st September 2026 to 2nd October 2026. These dates may be subject to change.

Please ensure you engage with GingerNut Media Ltd to enable this check to take place as failure to do so may result us being unable to progress your application. Please monitor your spam folder to ensure safe receipt of the eligibility check via email.

Communications will be electronic and/or by telephone therefore it is important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder. Telephone calls may show as a withheld number, it is important that you answer so that your interview can be confirmed.

Stage 3: Face to Face Interview

If youre successful at sift stage you will be invited to a face to face interview at your chosen digital hub, from the locations advertised. There, you will be assessed against the following Behaviours:

• Communicating and Influencing
• Leadership
• Delivering at Pace
• Changing and Improving

You will be asked to do a 5 minute presentation on the topic below.

• What is ITAM?

Interviews will take place from mid October 2026. Sift and Interview dates to be confirmed.

Further Information:

Who can start an apprenticeship

To start an apprenticeship, youll need to be:

• 16 or over
• living in England
• not in full-time education

You can apply for an apprenticeship while youre still at school but youll need to be 16 or over by the end of the summer holidays to start the apprenticeship. Please note if successful you must be 16 or over to undergo the relevant security checks.

If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.

All successful candidates and those placed on reserve will be posted in merit list order by location.

If successful in this campaign, you will be expected to remain in post until you complete your apprenticeship before applying for any other lateral moves within DWP.

Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.

Further Information

At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

Find out more about working for DWP on the DWP Careers Hub .

Reserve List

A reserve list may be held for a period of 12 months from which further appointments can be made.

If you are placed on a reserve list but we cannot immediately offer you a post, please note:

• If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health).
• If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.

Disability Confident Scheme

If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.

Reasonable Adjustments

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Integrity, plagiarism and Civil Service Principles

The Civil Service values honesty and integrity and expects all candidates to abide by these principles.

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words.

Examples of plagiarism can include:

- Presenting the work, ideas and experience of others as your own

- Copying content or answers from an online or published source that is not your own

Disclosure and Barring Service and Internal Fraud Database Checks

To process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If successful and transferring from another Government Department, a criminal record check will be carried out.

Important

New entrants are expected to join on the minimum of the pay band.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks.

Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWPs Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role.

Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions.

Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : Oliver Canham
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.

Attachments Privacy Notice Information Opens in new window (docx, 49kB) _DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview Opens in new window (pdf, 635kB)