Local Service Manager

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Local Service Manager

Maple Court, Waddelow Road, Waterbeach, Cambridge, Cambridgeshire, CB25 9GF

£42,354.00 rising to £44,577.00 per year after 12 months' service

37.5 Hours per week

Lead with purpose, inspire independence

We're proud to be recognised as the 2025 Housing with Care Employer of the Year - and we're excited to welcome a new Local Service Manager to our vibrant homelessness service at Maple Court, Waddelow Road, Waterbeach, Cambridge, Cambridgeshire, CB25 9GF.

You'll be part of a compassionate, community-focused team supporting people experiencing homelessness, that puts people first - every single day. #BeYourBest is more than a hashtag - it's our commitment to helping our people grow, thrive, and feel valued. We'll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

About the Role

The Local Service Manager position in Cambridgeshire is a unique and dynamic role, working across multiple services that provide temporary accommodation for both East and South Cambridgeshire District Councils.

This is a fast-paced role that requires someone who can:

• Think on their feet and adopt a solution-focused approach.
• Work collaboratively with multiple agencies to achieve the best outcomes for
• customers.
• In addition to managing temporary accommodation, you will also oversee several housing management-only units, where third-party providers deliver support to some of our most vulnerable customers.

To succeed in this role, you will need:

• Strong leadership skills to manage a small but effective team.
• The ability to build positive relationships with third-party providers and local authorities.
• A sound understanding of safeguarding principles.
• Knowledge of KPIs and the importance of supporting customers to maintain their accommodation.
• Excellent problem-solving and communication skills.

The Role of Local Service Manager Includes:

• Leading the overall delivery of the service through team management and liaison with the Area Service Manager

• Developing and maintaining relationships with partners, key stakeholders, and external agencies
• Overseeing service delivery and ensuring compliance with KPIs
• Managing the service's financial performance and budget
• Recruiting, managing, and developing staff
• Ensuring flexibility around working hours to meet service needs
• Responsibility for health and safety within the service

Skills and Experiences:

• Previous experience in a managerial role within a similar service
• Strong interpersonal, leadership, and problem-solving skills
• Excellent communication skills and ability to remain calm under pressure
• Compassionate, caring, and hands-on approach to support
• Experience in personalised support to maximise service user development
• Ability to liaise effectively with statutory and voluntary partners
• Full valid driving licence (travel is a requirement of the role)

Your rewards

You deserve more than the basics. That's why, alongside 33 days' annual leave pro rata (rising to 38, including bank holidays),occupational sick pay linked to length of service, and pension scheme matched up to 7%, we've created a package to help you thrive:

• Health and wellbeing support - including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Enhanced Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria - visit our website for more information.

Ready to #BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it's like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials.

#SancSLiving

Before you apply

• We can only accept applications from individuals with the right to work in the UK. Sponsorship is not available for this vacancy.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks where needed. Information provided during recruitment may be verified as part of these checks.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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