Workplace Experience Coordinator

Job description

This position is responsible to support and coordinate activities related to delivery of workplace

experience services for clients, where offered, including administrative support for teams managing and directing services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to:

Concierge

Reception / Switchboard

Conference & Meeting Room Management

Meeting & Event Management

Community Programs

Workplace Coaching & Onboarding

Parking

Bicycle & Local Shuttle

Supported Employment

Record Archiving

Office Supply Management

Moves, Adds, Changes

Space Reset

Workplace Onboarding

Provides administrative support for Workplace Experience team as directed, including expense

management, meeting coordination, office and workplace experience equipment care, and supply management.

Manages accuracy, production, quality and retention of program materials; which may include

administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines.

Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.

Ensures all billings for business services are invoiced and billed as required.

Attends move meetings and coordinate all moves with client contacts.

Responds to customer requests and complaints regarding Workplace Experience services.

Maintains relationships with vendors that provide services and goods to the office. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.

Administers Workplace Experience team member and third-party service provider on-boarding process, including new employee orientation, training, equipment and software ordering.

Assists in the completion of the office Business Continuity plan.

Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

EDUCATION and EXPERIENCE

A minimum of 1 - 2 years related experience (e.g. Front Desk,

Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask

clarifying questions to ensure understanding. Ability to write routine reports and correspondence.

Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

Ability to effectively present information to an internal department and/or large groups of

employees.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

FINANCIAL KNOWLEDGE

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures

such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve

problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and/or ABILITIES

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and

digital tools; such as Apps, databases, financial management, work order management, social

networking, cloud technologies, handheld mobile technologies and applications, and

communications.

Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key.

Physical ability to assist with warehouse operations. Able to lift 50 lbs.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

SAFETY

1. Complete at a satisfactory level all required and assigned HSE training

2. Follow all activity policies and procedures, including all HSE related requirements at all times 3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

4. Report any condition which you feel could result in an accident or injury and / or stop work if required

In addition:

1. Be aware of and understand all safe work practices and procedures and potential hazards associated

with the work environment

2. Maintain and wear at all times required appropriate personal protective equipment (PPE)

3. Always apply appropriate material handling techniques,

4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so

About CBRE Global Workplace Solutions:

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Application Process:

Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.