Workplace Experience Assistant

Job description

Hi, we're Host!

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been.

JOB SUMMARY

The Experience Program Specialist provides workplace services and administrative support for workplace programs to increase individual well-being, personal productivity, and organizational effectiveness.

Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support delivered by employees like the Experience Program Specialist.

The Experience Program Specialist is responsible for providing marketing & communications support, scheduling assistance, program documentation updates, research, reporting and other duties as needed in support of the workplace programs.

DUTIES & RESPONSIBILITIES

Coordinates and administers Experience Service programs.

Programs include, but are not limited to: Wellness, Community Management, Employee Engagement, Amenity, Digital, Transportation and Commute, Food Services, Company Store, Mail & Document Services, Office Supply Management, Moves, Adds, Changes (MAC), Space Reset, Entrance Screening Protocol and Workplace Onboarding.

Maintains, coordinates, and delivers Experience Services program materials, including client and company brand compliance. Customizes resource guides and training materials to support program implementation and operations.

Maintains, coordinates, and delivers customized tools for technology as needed to support program objectives. Maintains accuracy and relevance of resources over time.

Collects and organizes feedback to provide data informing program performance indicators.

Ensures accuracy, production, quality, and retention of program materials; also ensures client and company materials comply with client and company brand guidelines.

Administers elements of program change management to include communications, scheduling, event planning, etc.

Coordinates with company and client IT teams in delivery of technology, training needs and implementation of program(s), training and tools for Experience Service teams and clients.

Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.

Performs other duties as assigned.