Workplace Coordinator

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an experienced Workplace Coordinator to join our wider team to support our client.

We provide our clients with an unparalleled workplace experience. With a focus on hospitality-driven services that enhance productivity and employee well-being, we ensure that every individual has the resources they need to excel in their work each day.

As our Workplace Coordinator, you'll play a pivotal role in overseeing various facets of our office environment. From managing visitor interactions, internal meetings & events, employee engagement and maintaining facilities matters raised. Your outstanding organizational and interpersonal skills will be crucial in delivering exceptional client service within a small team.

Joining our client's organization means being part of a company that values excellence and maintains high standards for its employees. This is a unique opportunity to showcase your skills and contribute to a world-class organization. Collaborate with talented professionals, work with a globally recognized brand, and deliver best-in-class workplace & Facility services.

Key Responsibilities:

• Oversee required maintenance/repair work, partner relationships, and facilities projects.

• Coordinates, oversees and/or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping and janitorial work.

• Manage vendor relationships, process invoices, and ensure proper cost center coding.

• Prepares and reviews periodic reporting to our client.

• May provide informal assistance such as technical guidance and/or training to coworkers.

May coordinate work and assigning of tasks.

• Establish and maintain strong relationships with internal stakeholders.

• Collaborate with departments to identify opportunities for enhancing the Workplace and Facility services experience.

• Address client concerns, providing timely resolution and ensuring high satisfaction levels.

• Develop and manage a workplace amenities program to enhance employee satisfaction and well-being.

• Identify and implement amenities aligning with employee needs and preferences.

• Coordinate with vendors for the smooth operation and maintenance of amenities.

• Help to create and document standard operating procedures (SOPs) related to site operational playbooks.

• Implement and ensure adherence to established processes to streamline operations and improve efficiency.

• Continuously evaluate and update processes to align with industry best practices.

• Serves as a point of contact and team representative of the Workplace Experience Team with the client and on-site service providers.

• Acts as a local expert and a gateway for employees to connect with the surrounding community.

• Builds a network of local contacts (food, arts, culture, etc.).

• Stays abreast of news and events in the region and shares them with colleagues.

• Coordinates any moves, adds and change activities.

• Oversee internal communication channels, including Slack, emails, and other relevant platforms.

• Develop and implement communication strategies to keep employees informed and engaged.

• Create and distribute regular newsletters, announcements, and updates on company news, events, and initiatives.

• Collaborate with different departments to gather relevant information and ensure accurate and timely communication.

• Coordinate promotional campaigns and initiatives, including employee recognition programs, company-wide contests, or employee referral programs.

• Monitor and analyze the effectiveness of internal communications and promotional activities, making improvements as necessary.

• Encourage employee participation and engagement through interactive and inclusive communication methods.

• Act as a liaison between departments to foster collaboration and information sharing.

Education

• Bachelor's degree in hospitality management, Business Administration, or a related field (preferred but not essential).

• 3 plus years of proven experience in Hospitality, Facilities, or a similar role.

• Excellent interpersonal and communication skills.

• Strong organizational and time management abilities.

• Proficient in Microsoft Office Suite and facility management software.

• Detail-oriented with a focus on delivering exceptional customer service.

• Ability to multitask and prioritize tasks in a fast-paced environment.

About CBRE Global Workplace Solutions:

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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