Senior Systems Analyst (12 months FTC)

Job description

This position is full time and fixed-term for 12 months. Based in Glasgow or London.

Role purpose

Manage and develop the systems to support and advance CBRE property management operations. Working within the Business Transformation team you will be joining a team with a diverse set of technical, operational, and business management skills and a wealth of experience within the Property Management sector. The team maintains a reputation for excellence and consistent delivery within CBRE and in the wider industry.

The Senior Systems Analyst will primarily provide support, guidance, and subject matter expertise to the business on the TRAMPS property management systems for UK Property Management operations.

The role will require the individual to work with third-party vendors, CBRE D&T and PM teams on product roadmaps, implementations, and technical issues management to provide end user support across PM user base.

The Business Transformation team oversees all key IT controls for Property Management liaising with the CBRE Global Digital & Technology team to ensure a compliant, streamlined and controlled digital platform is provided to deliver services to our clients.

Key Responsibilities

• Responsible for day-to-day maintenance and integrity of the UK TRAMPS platform
• Provide 1st and 2nd level support using CBRE's enterprise service desk platform - Service Now
• Support system upgrades, new functionality implementation and integrity testing projects
• Develop strong relationships with PM teams, D&T and third-party suppliers, liaising on system roadmap development and issue resolution
• Continuous improvement of software and data integration between CBRE and third-party platforms
• Provide best practice guidance property accounting software and processes.
• Working with Audit Assurance and D&T teams to ensure appropriate network and application access Property Management

Person Specification/Requirements

• Previous commercial experience in an end user environment
• Understanding and experience on the TRAMPS PMA platform and related business systems
• Understanding of Property Management and accounting principles is required
• Excellent interpersonal skills with the ability to communicate with people of all levels of seniority
• Keen to develop digital and software skills.
• Previous Service Desk experience an advantage
• Excellent written and verbal communication skills

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.