Residential Services Manager - Opera & Coliseum

Job description

Residential Services Manager

Purpose:

Manage operational activities for all residential properties in the portfolio.

Primary responsibilities:

• To develop and maintain a positive image of the buildings in their location
• Attend weekly CBRE residential review meetings to ensure the latest updates are communicated
• To monitor all activities relating to the sites, reporting and taking action as appropriate
• Regular inspections of the building fabric
• Undertake all vacant property checks and carry out duties such as flushing units and removing any post
• To utilise the portal to manage and resolve all AST and Long Leasehold reactive maintenance requests for the portfolio.
• Process all AST and Long Leasehold residential invoices and queries on P2P in a timely manner
• To compile and maintain records relating to the sites; e.g. residential health checks, plans, plant testing, etc., taking any action which may be required
• Arrange and undertake initial tenant welcome meetings and issue welcome email. Update utility supplier and Council of all tenancy changes
• To liaise with all AST and Long Leasehold residential tenants and deal with any operational queries they might have
• Arrange and manage all tenant check outs and manage and remedial works to completion.
• To attend all AST and Long Leasehold residential tenants' meetings with the surveying team
• To be responsible for Health and Safety compliance on site, and the maintenance of records of all residential properties
• To liaise with local authorities as appropriate
• To proactively manage risk and deal with insurance issues on site relating to residential claims
• To produce regular reports to Estate manager and residential surveying team, as required
• To be responsible for managing and supporting a team of residential managers and act as the first point of contact for any questions or concerns.
• Any other duties as directed by your Line Manager

Key skills / Knowledge

• A proven track record within the property management industry, how stakeholders function and the range of services available to clients
• Constantly updating knowledge of legislation relating to residential property management, with positive attitude and willingness to learn
• Have a proven track record of how to build and maintain client relationships
• Develop an understanding of how to build and maintain tenant/customer relationships
• Develop an understanding of how to build and maintain supplier relationships
• Understanding of key issues to be noted on property inspections and ability to resolve
• Understand and use industry/specific IT applications
• Understand the principles of service charges, budget management and purchase order management
• Be able to specify services, tender contracts and select service providers
• Know and be able to apply legislation and policies relating to Health and Safety, achieving KPI's
• Know and be able to apply legislation and policies relating to Environmental protection
• Understand insurance relating to buildings and the FSA regulations
• Understand and apply all procedures relating to work activities
• Able to plan and manage own workload
• Ability to work effectively is a busy environment as part of a team, supporting colleagues
• Be able to communicate effectively verbally and in writing, excellent customer service skills. Be client facing

Desirable

• ARLA level 3 qualification
• A working knowledge of Reapit