Loan Administration Team Lead

Job description

Job Title - Loan Administration Team Lead

Location - London, West End

Role Purpose

The Loan Administration Team Lead manages a team of +10 Associates based in London, Frankfurt, Lisbon and Madrid who are responsible for a large and very complex portfolio of commercial real estate loans. This role will be responsible for improving operational efficiency and driving productivity gains through technology, process, or people improvements. They must drive value for the business by managing complexity, assessing risk, managing change, navigating ambiguity, and balancing strategy and execution with the desired level of business performance.

The Loan Administration Team Lead manages a team which performs all related Loan Department responsibilities including, but not limited to: conducting account research, processing payment on multiple banking platforms, commercial and real estate loan payments and advances, re-generating loan advices, entering data to correct or update loan records, maintaining credit files and closes paid loans.

This position reports directly to the Head of Loan Operations.

Key Responsibilities

• Lead team and assist with the production of approximately 200 monthly/quarterly statements and rate reset notices whilst adhering to critical deadlines as to ensure CBRE meets and exceeds contractual servicing standards.
• Utilise an in-depth knowledge and understanding of loan agreements, ICAs, servicing agreements and ancillary documentation such as hedging agreements and transfer certificates to ensure key loan attributes are accurately reflected prior to closing and during boarding.
• Oversee the maintenance of over 700 loans in all systems ensuring information is accurately reflected for internal and external reporting purposes.
• Continuously review and streamline operational processes to increase efficiencies, controls, minimize operational risk and prevent potential losses.
• Devise, provide guidance on and implement company-wide policies and procedures leading to clean audits.
• Responsible for future organisational structure ensuring staffing levels are in line with business needs and budget.
• Monitor areas of responsibility and implement effective goals and tools to measure success for driving the team efficiencies.
• Identify training needs and facilitate internal/external training to fill gaps and upskill as required.
• Demonstrate a high level of creativity and critical thinking to address problems decisively and develop long term, sustainable solutions.
• Advise management about operational opportunities, resource options, technology options and staffing planning.
• Provide process expertise, guidance and leadership across all things related to Loan Administration. These include collaborating with other internal business departments to improve processes, leading responses and problem solving for major impact issues.
• Maintain oversight of internal operations and provide regular updates to Global Head highlighting any existing or potential issues and discuss and agree proposed plan of action.
• Champion communication through consistent, clear and concise verbal and written means.

Person Specification/Requirements

• Proven experience in loan administration.
• Proven experience in managing a team.
• Excellent understanding of loan documentation and interest calculations.
• Enhanced Excel and numeracy skills and ability to support financial functions.
• Proven experience working with multiple banking platforms.
• Excellent organisational skills and exceptional attention to detail.
• Pro-active attitude and the ability to use own initiative.
• Able to meet deadlines, have a flexible approach and prioritise accordingly.
• Forward thinking, inspiring and a team mentor to keep team motivated, prepared and organised.

Working at CBRE

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.

Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do-from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing.

At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it's like to work at CBRE, visit Life at CBRE

About CBRE

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.