Insurance Claims Processor (12 months FTC)

Job description

This role is full time and fixed-term for 12 months. Based in Glasgow, Scotland.

Role Purpose

CBRE Property Management UK (CBRE PM UK) have their insurance claims operation team based in their Accounting Office in Glasgow and this is an exciting time to be joining their team. You will be responsible for processing all claims submitted internally in relation to the properties under management within CBRE PM UK. The claims to be processed are mainly property damage, public or property owner's liability, business interruption and engineering claims on behalf of the Landlord. In respect of Public Liability claims these can also be processed to insurers on behalf of PMUK.

Process improvement and new technologies, such as a new claims handling system and Robotic Process Automation, are at the heart of the team and there are plenty of opportunities to get involved in these exciting projects.

Key Responsibilities

• Ensure the correct logging of all insurance claims submitted internally from the Property Management UK Facilities Managers, Building Managers or Surveyors in relation to the properties under management.
• Check and collate all the relevant supporting documents/correspondence at the time of submission.
• Notify the claim to the relevant party (insurer / broker / loss adjuster) providing all information relating to the claim timely and within agreed SLAs
• Maintain clear communication between all stakeholders in the process; Building Managers, insurer/broker claims handler, loss adjuster, solicitors etc.
• Monitor claims progress and ensure any correspondence updates are processed in a timely manner and the claims log is updated
• Chase progress as required and escalate where necessary

Person Specification

• Ability to quickly build up a sound knowledge of the property management sector
• Strong time management and prioritisation skills, to ensure all deadlines are met
• Strong interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority
• Pro-active and enjoys working autonomously and as part of a wider team
• Maintains a positive attitude towards routine tasks
• Flexible approach to work and hybrid working
• Experience of working in a Client or customer service environment with focus on providing the best possible level of service

Skills Required

• Previous experience in handling Insurance claims at broker or insurer level (property claims preferred but not essential)
• Excellent IT skills (Word, Excel, MS Outlook).
• Experience using Claimable Insurance platform or similar case management tool
• Excellent communication skills, both verbally and in writing