Helpdesk Operator

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operative to join the team located in Glasgow. The Corporate Helpdesk, Switchboard Operative and Glasgow Reservations Operative will be responsible in handling all calls in a clear and concise tone of voice, welcoming in the agreed salutation.

Key Tasks:

• Working in a pressurising and very fast paced environment - whilst anticipating client need and expectations.

• All call and e mail queries must be dealt with promptly and in a courteous manner.

• All abandoned calls must be kept to a minimum by ensuring that you are always logged on to the phones and service levels are maintained during peak periods.

• Ensure all comments and complaints are passed onto the line Manager.

• Must be always punctual for shift and when coming back from breaks and lunches.

• Adhere to health and safety standards and policies.

• Participate in project work and other ad hoc admin as directed by your Manager/Team Leader.

• Ensure all calls and emails to the Helpdesk are proactively processed and jobs issued to the relevant department.

• To ensure a seamless service experience you be active and positive, engage with colleagues, clients and other stakeholders.

• Take ownership and responsibility ensuring you are working effectively and developing close relationships with your colleagues.

• Assist in coaching new starters through their probation periods and support your colleagues.

• In addition to the above mentioned tasks, other activities and responsibilities may be individually defined

Education

• GCSE Math and English or equivalent

Skills

• Strong PC skills, MS Office

• Self-motivated and resourceful

• Good administrative skills

• Well organised and good prioritisation and planning skills

• Service orientated attitude combined with innovative thinking

• Excellent communication skills especially over phone

• Ability to work on own initiative and as part of a team

• Be proactive, customer focused manner

• Customer service skills

Knowledge

• Knowledge and awareness of the customer service industry

Experience

• Minimum 6-month previous experience in a customer service environment

• Microsoft Office to intermediate level

About CBRE Global Workplace Solutions:

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Application Process:

Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.