Help Desk Advisor

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Help Desk Advisor

Job Responsibilities

• Monitoring and responding effectively and quickly to requests received by the FM Helpdesk.
• Providing support or assistance for incoming issues related to FM.
• Working through the process of solving problems with clients.
• Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved.
• Walking clients through FM processes and functions to ensure all KPIs & SLAs are met.
• Reporting customer feedback and trends to Management Team.
• Answer Helpdesk / Switchboard calls.
• Log service requests on CAFM system.
• Continually updating customers using the communication Strategy.
• Request updates from Hard / Soft Services teams.
• Updating client on service requests.
• Manage sub-contractor callout process.
• Close work orders.
• Management of E-Logbooks
• Assist in all sites across the account achieving the highest level of statutory compliance.
• Promote QHSE and drive tangible improvements in safety performance and culture.

Person Skills

• Strong interpersonal skills

• Ability to work under minimal supervision.

• Ability to work as a team player.

• Computer literate with a strong working knowledge of Microsoft Office.

• Flexible, methodical, and strong attention to detail

• Excellent organisational skills

• Contributing to continuous improvement

• Ability to demonstrate logical processes, with good analytical skills and judgement.

• Minimum of GCSE's (including English & Mathematics) & A Levels preferred

• Appropriate Vocational Qualifications

• Knowledge and Experience in using CAFM systems (Maximo)

• Administration, Facilities & compliance Services

• Experience working in a customer service role or helpdesk environment.

• Experience within the Facilities Management or similar role

Our Values

• RESPECT: We act with consideration for others' ideas and share information openly to inspire trust and encourage collaboration
• INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for
• SERVICE: We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities
• EXCELLENCE: We focus relentlessly on creating winning outcomes for our clients, employees and shareholders

About CBRE Global Workplace Solutions:

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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