Estates Manager (Occupier Accounts)

Job description

ESTATE MANAGEMENT (OCCUPIER ACCOUNTS) / LOCATION: VARIOUS

Senior Surveyor - Estate Management

Role Purpose

The role is within the Mitchells & Butler Account Team in Occupier Accounts, a key service line within Advisory & Transactions. Mitchells & Butler is a well-known restaurant/bar operator with brands such as All Bar One, Harvester, Miller & Carter, O'Neill's and Toby Carvery. The client's portfolio comprises c.2,500 properties throughout the UK.

The individual will manage a portfolio of c600 properties working closely alongside the rest of the team including data, finance and transaction management colleagues.

Key Responsibilities

- Routine liaison with client's stakeholders including FM, Operational Team, solicitors, tenants, landlord & third parties.

- Manage Landlord and tenant relationships and deal with any issues.

- Ensure all instructions relating to client property closures are promptly communicated, all parties are informed and all necessary actions taken within agreed timescales.

- Process consent applications for alterations, assignments, change of use and under lettings whether acting for landlord or tenant.

- Property inspections to ensure landlord, tenant and building compliance, advise on opportunities and engage with the managers.

- Ensure head rent, service charge and ad hoc payments are properly authorised.

- Review and challenge landlord's service charge budgets and reconciliations.

- Maximise sub-tenant re charges.

- Ensure sub-tenant arrears are minimised and queries addressed in conjunction with client accounting teams.

- Negotiation and completion of small lettings/reviews/renewals.

- Complete CPSEs and support with transactions.

- Manage third party suppliers to ensure meet service delivery expectations.

- Pro-actively seek out cross selling opportunities.

- Instruction as appropriate of other professional colleagues within CBRE offices in relation to planning, building consultancy etc

- Ensure client approvals and recommendations are properly submitted.

- Develop and solidify client relationships ensuring high satisfaction.

- Making sure service delivery is compliant to agreed procedures, SLAs and KPIs

- Identify areas for enhancing knowledge and technical skills that would benefit either individuals or the whole team.

- Identify opportunities to drive efficiencies for CBRE.

- Ensure EM Playbook is regularly reviewed and is up to date.

- Support with projects.

- Line manage more junior members of the team to include supporting their career development.

Person Specification/Requirements

- Solid track record in commercial estates management ideally acting for occupiers

- Experience in the use of Horizon or any other property database

- Attention to detail

- Good organisational skills

- Client orientated, capable to adapt to a changing and demanding environment

- Ability to work under time pressure and to meet deadlines while managing conflicting priorities

- Strong communication skills

- Very responsive to emails/enquiries

- Clean driving licence

Working at CBRE

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.

Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do-from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing.

At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it's like to work at CBRE, visit Life at CBRE

About CBRE

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services..

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.