Endoscopy Booking Clerk

Job description

Detailed job description and main responsibilities

Responsible for the booking of patients within the breach dates and through the correct pathways depending on the triage of referral.

Report any potential breaches to the Administrative and Waiting List Leads.

To work closely with the Endoscopy Compliance Lead, supporting them with any administration tasks including audio typing and sending out of letters.

To take incoming telephone calls ensuring they are dealt with courteously and sensitive manner with due regard to confidentiality.

Resolve enquiries from patients and provide advice, reassurance to patients, carers/relatives, who have concerns regarding appointments or procedures.

When instructed by the Administrative and Waiting List Leads and/or the Endoscopy Operational Compliance Manager, moving patient's appointment due to unforeseen circumstances. If cancelled on the day of appointment, contact patients directly, making sure patients are offered a date within appropriate time frame.

To be responsible for ensuring that if a patient is unable to attend an appointment, the vacant slot is efficiently offered to another patient.

Person specification

Qualifications

Essential criteria

• Good Standard of Education (equivalent GCSE maths/English)
• Evidence of further education (diploma, NVQ 3 or acquired through training experience to NVQ level equivalent 3)

Desirable criteria

• ECDL (or equivalent experience)
• Database/audit skills qualification

Experience

Essential criteria

• Previous admin/clerical experience and evidence of competence of the role
• Experience of working with NHS Waiting Lists
• Customer care Experience
• Working on your own initiative

Desirable criteria

• Knowledge of electronic reporting scheduling system

Knowledge

Essential criteria

• Organisational skills and the ability to work independently and effectively within a management structure
• Excellent interpersonal skills and communication skills, both written and verbal
• Excellent telephone manner
• Understanding of waiting list management systems and knowledge of patient record systems

Personal Skills

Essential criteria

• Team focussed
• Able to work under pressure

It is an exciting time to join Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

All new staff will be subject to a probationary period covering their first six months in post.

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