Data & Campaign Operations Executive

Job description

About Us

The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It's a job that's never mattered more, and a career that can take you anywhere you want to go.


Our commitment to diversity and inclusion in the workplace

At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

FT Live Overview

Financial Times Live (FT Live) is the conferences and events division of the Financial Times newspaper and its group publications. Our mission is to bring our global executive audiences the very latest in knowledge and opinion, and connect them to one another.

Chaired by senior FT journalists, the 200-plus core events, strategic forums and digital webinars organised by FT Live every year gather pre-eminent public and private sector decision-makers, visionaries and strategists from the world's most important economies and industries for agenda-setting debates that cover the key issues of our time.

From unique experiences such as the FTWeekend Festival to our senior-level business summits such as the award winning Global Boardroom, FT Live has become one of the FT Group's most successful and fastest-growing divisions, and is at the forefront of the FT's accelerated development as an essential, interactive information source across numerous platforms.

Role / Position Overview

We are seeking a motivated and dedicated individual to join us as a Data and Campaign Executive, to work alongside event marketers to schedule and execute multi-channel campaigns to curated data sets, and share insights required to make our events a success.

Based in London and reporting to FT Live's Head of Data & Campaign Marketing Operations, this will be a full-time role working within the FT Live Data Team and varied stakeholders such as Marketing, Telesales Research and Commercial teams.

Key Responsibilities

• Be the go to person for scheduling campaign, recommend strategies on how to solve communication conflicts and address related queries within the business
• Manage priorities for Marketing and Telesales campaigns and schedule in accordance
• Creation of multi-channel campaigns and customer journeys using Bloomreach (CDP) - across email, phone, post, telesales, onsite, sms.
• Provide valuable insight and reporting pre and post campaign
• Work with the rest of the team to Improve and ongoing monitoring of data quality to ensure quality standards are met, and support the creation of remediation action plans with business areas where remediation is needed.
• Identify patterns and create benchmarks for best practices
• Make sure stakeholders follow best practice and agree SLA processes
• Assist in managing and developing more junior staff and contribute to knowledge sharing across FT Live
  
  

Required Skills / Experience

• A relevant degree or previous data related work experience
• Strong organisation and time-management skills
• Strong analytical skills and the proven ability to pay close attention to detail
• Working knowledge of CRM, ideally Salesforce
• Experience of Exponea or similar would is required
• Proficiency with Google Suites and good understanding of Sheets (data cleansing, vlookup, pivot tables..)
• Basic/Medium knowledge of SQL to query relational databases and thus a good understanding of databases is required.
• An understanding of Data Protection best practices

What's in it for you? Our Benefits

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced maternity & paternity packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found here .

Further Information

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, [email protected] and a member of our team will be happy to help.

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