Customer Services Advisor

Job description

Customer Services Advisor

Nuffield Health North Staffs Hospital | Customer Services | Permanent | Full Time

£21,333 per annum

37.5 hours per week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

At Nuffield Health, a role like this is about much more than achieving commercial success. Because our focus is on bringing the best of what we offer to the local community. If you have a flair forging strong relationships, driving sales and customer experiences, you could be just who we're looking for.

As our Customer Services Advisor, you will:

• Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital.

• Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service.

• Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively.

• Log enquiries on the Hospital CRM and oversee the customer journey.

• Undertake bookings for the customers ensuring full adherence to GDPR.

• Ensure all customer interaction is undertaken in a timely manner.

• Work closely with Consultants and Medical Secretaries in order to provide services for patients.

To succeed as a Customer Services Advisor, you will need:

• Excellent customer service skills

• Experience working in a sales environment

• An eye for detail and accuracy with a "right first time" mindset

• Excellent written and verbal communication skills

• Excellent interpersonal skills and a good level of IT literacy

• Good organisational skills

Helping you feel good.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

Nuffield Health North Staffordshire Hospital

At the Nuffield Health North Staffordshire Hospital, we are recognised for our expert clinical care, expertise and friendly atmosphere. Our excellent teamwork and commitment to training has created an innovative clinical environment. Our purpose-build hospital has 39 bedrooms, 3 theatres and 1 minor treatment facility and busy outpatient department. We also provide physiotherapy, pathology, CT, MRI and diagnostic imaging services. We are conveniently located on Clayton Road, off the A519. We also provide free parking for staff.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.