Concierge

Job description

Concierge

Barbican - Office-based role | Facilities | Permanent | Part Time

Competitive salary, depending on experience

30 hours per week (9am to 4pm)

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you. 

You will be welcoming face of Nuffield Health to all Nuffield Health visitors and guests. You'll help to provide a safe and secure environment and ensure the smooth running of our support office.

As a member of our Concierge at Barbican, you will:

• Use your empathy and customer service skills to build positive relationships.

• Put people at ease when they visit the office.

• Answer inbound phone calls.

• Welcome visitors and visiting staff members to the office, ensuring that they sign in and are given the appropriate access passes.

• Respond in a timely manner to emails, chats & messages.

• Oversee the safe keeping of the buildings keys to allow access for maintenance and repairs when necessary.

• Be the first point of contact for any breakdowns, reporting onto our CAFM system and following through until resolution.

• Be responsible for booking in any contractors and completing site inductions for any new starters and for contractors onsite, ensuring all is documented.

• Assist the Facilities Manager and the Commercial Property Contracts Manager in managing the Health & Safety of site.

• Carry out regular audits, including those of leavers to ensure they are processed.

• Manage site security.

• Act as a first point of contact for queries and complaints.

• Deal with lost property.

• Oversee our booking system for desks, meeting rooms and car parking spaces.

• Liaising with the clean team to ensure that safety and cleanliness standards are maintained.

• Maintain inventory of supplies and order new stock when needed.

• Oversee inbound and outbound deliveries and packages when required.

To succeed as our Concierge, you will:

• Have great communication skills, whether face-to-face or on the phone. You will have the confidence and empathy to provide excellent support to all sorts of people.

• Possess excellent organisational skills and can prioritise with the changing needs of those around you.

• Feel confident in dealing with people at all levels, managing expectations of those in positions of authority, challenging and escalating where necessary.

• Have the ability to explain sensitive or complicated information in a clear, sympathetic and easily understood way.

• Diffuse difficult situations.

• Be self-motivated, with plenty of initiative.

• Be highly reliable, proactive, energetic and passionate about your job, willing to go the extra mile and maintain a calm, professional and friendly manner.

• Develop positive and professional relationships with regular office visits so they feel it is a safe and welcoming environment.

• Become a Nuffield Health Fire Marshall soon after joining and be encouraged to become a First Aider.

• Read and understand all relevant parts of the Company Health and Safety policy manuals.

• Ensure policies and processes are fit for purpose and able to identify where policies need to be developed.

• Monitor all policy violations and manage them within policy.

• Be able to juggle the delicate balancing act of process versus the exception to these.

• Think a little outside the box and always look for ways to improve the service we provide.

• Be proficient in using Microsoft Office.

• Strive for continuous improvement.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you. 

Join Nuffield Health and create the future you want, today.  

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role. 

It starts with you.