Command Centre Advisor

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Command Centre Advisor

Job Responsibilities

• Maintain strong relationships across the Account, promoting the 'One Team' approach.

• Provide prompt and efficient service to sites via phone/CMMS system/email. Be able to triage tickets to national mobile engineers.

• Ensure customer contacts are handled well and the customer is given the best possible experience.

• Responsible for achieving a high degree of customer and supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures.

• Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.

• Runs, reviews, and distributes various customer service reports as necessary.

• Ensure the information provided is accurate and notes are updated to reflect status.

• Continual drive to improve areas of operation to maximize efficiency, to include processes, procedures, and service to the client.

• Active attendance and input at daily meetings.

• Proactively support a healthy and safe work environment through effective management of incidents and hazards.

• Ability to coach and mentor new joiners

• Ensure compliance with all CBRE policies, procedures and directives.

Person Skills

• Customer focused and responsive attitude, able to deliver exceptional customer service to both internal and external customers

• Advanced computer skills in Microsoft Excel and Word

• Excellent communication (verbal & written) skills at all levels

• GCSE passes in English and Maths

• Strong work ethic

• Calm manner and able to work under pressure

• RESPECT: We act with consideration for others' ideas and share information openly to inspire trust and encourage collaboration
• INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for
• SERVICE: We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities
• EXCELLENCE: We focus relentlessly on creating winning outcomes for our clients, employees and shareholders

About CBRE Global Workplace Solutions:

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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