Account Operations Coordinator

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Account Coordinator to join the team located in Canary Wharf. The successful candidate will be responsible for providing operating delivery, exceptional customer service and comprehensive administrative services to the client and the contract. To be successful in the role it is key that the Account Coordinator understands procedures, processes, and operates them to the required standards.

Key Responsibilities:

Organise weekly Senior Management Team (SMT) meetings - agenda setting, meeting rooms, assigning action plans and accountability.

QBOR 1 and 2 weekly reports to be sent to management. QBORs to be closed with provided date and evidence.

Cognos Report to be prepared and distributed.

Management reporting of the helpdesk and PPM statistics across EMEA.

Responsible for Account wide communications including organising and setting Account Town Hall meetings, presentation material, monthly newsletters, and distribution lists.

Support recruitment process and on-boarding/off-boarding Account staff - set up and orientation. Support Master Service Agreement (MSA) governance, compliance, and contract measurement.

Support and produce monthly reporting for MOR, KPI & Governance meetings including required minutes, change controls and agendas.

Support and produce weekly reporting for client and any required EMEA reporting (weekly report).

Support monthly reporting for Regional Reviews and Account Review Meeting.

Support Executive Reporting - key client and CBRE corporate presentations.

Finger on the pulse' - maintains forward visible event pipeline, incorporating key timeline impact points across all Service Lines/Account Functions and International footprint.

To book meeting rooms/meetings using the dedicated software.

Provide general administration support as and when required.

Policy and procedure compliance

Essential Skills:

Highly computer literate.

IT Skills to achieve key tasks and give the business a sound reporting base.

Superior written and verbal communication skills with strong oral presentation skills.

Strong PC skills, MS Office especially PowerPoint.

Self-motivated and resourceful

Well organised, good prioritisation and planning skills.

Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner.

Service orientated attitude combined with innovative thinking.

Education:

Hold academic passes with at least GCSE Math's and English or equivalent. (Essential)

Higher educational qualifications to 'A' level or degree (or equivalent). (Desirable)

Knowledge:

A basic understanding of business and customer-facing environments. (Essential)

Understands the requirements of operating in a contract environment. (Desirable)

Experience :

Been part of a high-performing team. (Essential)

Previous experience of a service industry role using operating systems such as Dynamics AX. (Desirable)

Aptitude :

Customer focus skills with a passion for customer service.

Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels.

Self-motivated and ambitious

Results/ task orientated, with attention to detail and accuracy.

Excellent time management and organisational skills

Commitment to continuous improvement

Ability to work as part of a team, as well as independently.

Calm manner, able to work under pressure and with changing demands and priorities Confidential and discrete approach.

Core Competencies:

Customer Service

Communication

Integrity

Attention to Detail

About CBRE Global Workplace Solutions :

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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