Vice President, Client Activation Manager II

Job description

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member for the role of Vice President, Client Activation Manager II to join our Client Activation team, part of the Enterprise Onboarding Platform. This role is hybrid and located in Manchester, UK.

The EMEA Client Activation team, part of the Enterprise Onboarding Platform, is a client facing team responsible for opening and maintaining accounts for all our clients across EMEA. The team is made up of over 40 individuals based in Manchester and Wroclaw, with colleagues based across EMEA, APAC and in the US. We liaise with clients, service delivery teams, operations teams, relationship managers and other internal areas to achieve this. The team is the focal point for ensuring accurate and timely set-up of all new and existing client accounts, global markets, products and static data.

In this role, you'll make an impact in the following ways:

• Lead, manage, motivate, and coach a team of up to 10 client-facing direct reports, focusing on the delivery of excellent client service, in line with service level agreements.


• Maintain a strong risk mitigation and control environment.


• Build and maintain effective working relationships with key stakeholders in the Enterprise Onboarding Platform, and across Client Service Delivery, Custody Operations, and other Platforms.


• Work with peer group and the global management team to contribute to the the objectives and key results of the Enterprise Onboarding Platform.


• Play a key role in executing on strategic initiatives from a data, automation, risk focused and client excellence lens.

To be successful in this role, we're seeking the following:

• Someone who thrives in an environment with frequent change and has experience in understanding and driving change from a process, technology, and organizational perspective.


• An experienced people manager with the ability to quickly build trust and rapport with direct reports and other colleagues.


• Proven success in managing a client service team, working to short deadlines, and meeting client demands.


• The ability to understand and simplify complex processes.


• A minimum experience of 5 years managing people.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion


• Bloomberg's Gender Equality Index (GEI)


• Human Rights Campaign Foundation, 100% score Corporate Equality Index


• Best Places to Work for Disability Inclusion , Disability: IN - 100% score


• 100 Best Workplaces for Innovators, Fast Company


• CDP's Climate Change 'A List'


• Forbes Blockchain 50

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.