Senior Project Manager - Fixed Term Contract

Job description

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We're looking for a Senior Project Manager who expects more from their career. It's a chance to lead the delivery of technical workstreams of the CRM programme from end-to-end, ensuring they are of the highest standards. It's an opportunity to work alongside the project sponsor, programme manager, vendor, system integrator, senior stakeholders and project teams in critical project activities while managing a multi-million pound budget.

Joining our programme team, you will manage dependencies across all internal and external stakeholders and track, prioritise and resolve issues and risks throughout the delivery process. You'll manage the plan, ensure stakeholder expectations are maintained, establish strong governance mechanisms and champion project management processes.

Responsibilities include but are not limited to:

• Working with business stakeholders, process, tech team, vendor and system integrator to develop a customized implementation plan for each business unit. Special focus on identifying ways to accelerate benefits to user groups and managing to tight timelines
• Building project plans and monitoring them to ensure milestones are met on time and within budget.
• Identifying and implementing KPIs to gauge health of the workstreams from inception through to benefits realisation
• Own scheduling and coordination of activities with stakeholders including the plan and actions
• Risks, issues and dependencies management with timely escalation to Programme manager/SteerCo
• Manage delivery of core build, integrations and migrations with multiple tech teams, SI and process team
• Manage delivery of the data migration activities from CX to Salesforce
• Driving collaboration between SI and dh teams, especially with technical teams (identifying which teams to involve where and unblocking issues)
• Driving execution of project/workstreams across SI and dh teams
• Establishing clear communication channels with stakeholders involved in the project
• Managing transition to hypercare and BAU with clearly identified RACI
• Identify and own specific logistics (e.g. permanent 'war room' through key phases of the programme)
• Setting up collaboration tools (e.g. Teams site, iSite hubs etc) and project management tooling (Jira/Aha)

What we expect from you

• Recognised Project Management Certification (eg Prince, PMP) preferred
• Strong track record in delivering Salesforce CRM implementations with experience in Oracle CX to Salesforce migrations
• Experience in driving data migrations especially with GDPR considerations desired
• Experience in resolving conflicting priorities across multiple business units
• Strong track record of delivering projects on time and to budget
• Good knowledge of programme and project management tools and methodologies
• Great collaboration with colleagues, senior stakeholders and suppliers
• Strong end to end software deployment experience
• Background in retail or media industry preferred but not essential

What you can expect from us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact [email protected] to discuss how we can meet your needs.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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