Senior Associate, Client Service

Job description

Senior Associate

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member for the role of Senior Associate, to join our Client Services team. This role is located in Manchester, UK and will be working in a hybrid capacity. (3 days a week in the office).

In this role, you'll make an impact in the following ways:

• Strong Collaboration with the Custody Service Expert (CSE) Teams to work to identify client and internal day-to-day issues and review how to optimise the process/resolve the issue fundamentally.


• Uses in-depth knowledge of client issues and needs to contribute to business development efforts and business development submissions.


• Supports clients and CSE Teams on complex Client driven initiatives/queries.


• Plays key role in analysis of Client Metrics to home in on key pain points and work to remediate, with strong collaboration with the Front Office.


• Digitally and technically driven: Analysis and review of Clients not yet digitally adopted and action plan proposal.


• Leads and participates in internal activities and initiatives designed to improve the client experience.


• Leads and actively participates in internal activities and roll out of initiatives or new Systems or Enhancements internally to CSE Team Members.


• Active participation in Workshops and Working Groups on new System implementations, including completion of testing.


• Applies advanced problem solving skills, judgement, and experience to analyze information.


• Uses developed communication skills to deliver


• No direct reports


• Cross collaboration with a small team working across EMEA.

To be successful in this role, we're seeking the following:

• Experience in an operational area and/or client services is required.


• Data Driven Mindset (advanced excel, Alteryx, Power BI for example) are required.


• Bachelor's degree or the equivalent combination of education and experience is required.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion, 2023


• Bloomberg's Gender Equality Index (GEI), 2023


• Human Rights Campaign Foundation, Corporate Equality Index, 2023


• Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023


• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2023


• Forbes Blockchain 50, 2023

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.