IT Knowledge Management Process Owner

Job description

SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.

Join us on our journey to net zero and help us power change.

Base Location: Havant

Salary: £62,324 - £71,370 and a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role?

The IT Knowledge Management Process Owner reports to the Head of Service Management and is part of the Service Management team, managing the delivery of Infrastructure & Platforms (I&P) Services as provided by our Outsource Partner(s) and other IT delivery units in the UK and Ireland.

- Through the development and management of an effective and comprehensive Service Knowledge Management System, and associated processes, the person in the role will ensure that the organisation is able to accumulate, manage and leverage knowledge through all aspects of operation and all stages of the service lifecycle.

- The role will utilise a strong background in Knowledge Management to own and be accountable for all aspects of the IT Knowledge Management process (including development, governance, compliance, reporting and continual improvement) regardless of the technology or organisational structure involved.

- Working with the Supplier(s) and other delivery and governance functions to ensure optimisation and continual improvement of SSE's Knowledge Management capabilities, this role will act as a point of escalation, approval and decision making.

What do I need?

To be considered for this role, we would love you to have:

- Excellent knowledge/experience of IT Knowledge Management (including a track record of driving the effective consumption and value of Knowledge in Service Desk, Incident Management and other Service Management processes and functions).

- Expertise in the use of Service Management processes and best practice such as ITIL; qualified to ITIL Foundation level (minimum).

- Extensive supplier management experience gained in an outsource or SIAM partnership.

- The ability to leverage strong Stakeholder and Supplier Management skills to ensure effective Service Management.

- Proficiency in the use of ServiceNow (especially the Knowledge Management module).

About our Business

SSE IT underpins the technology needs of all the different businesses that make up the SSE group. From emerging technologies to data and analytics to cyber security - we power SSE's growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our service. Working for SSE IT is all about equipping SSE for now and the future.

What's in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact David on [email protected] / 01738 275846.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

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